So in theory Ive already paid for these. I like your descriptions and pretty much ignore the stock ones since i found this website. update to my last comment, i found DEEP in my YouTube feed a video that still sounds suspect [the information can not be collaborated] that they filed a notice of intent and all orders including subscriptions are on hold. Thank you MarvelPhx for sharing this info. That is why myself and others have been sharing the link as wide as possible. Well see what they come up with initially and go from there. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. But I am prepared to cut my losses and move on. I just want to remind everyone that I am not affiliated with PCT/IXO. Unfortunately, no. We have been asked if we will be supplying the binders for these collections currently we are still waiting on confirmation on if and how these will be offered. According to a tweet from Ben Robinson a second company has taken over the builds do you know anything about that. June 14, 2021 This is it - the last issue of the build. 5.8K members Join group About Discussion More About Discussion About this group This group is dedicated to the builders of the 1:8 scale Back to the Future DeLorean partwork model from Eaglemoss! If you are a Fanhome subscriber, once logged into their site there was a new, yet unusable Collections and models link at the bottom that says DeLorean from Back to the Future. Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so well need you to sign up again as we do not have the customer base for anyone in the UK/EU. It was nice to have one place to get updates. EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. Sadly, we wont be able to ship any free items after your starting issue. Fulfill the rest or give a complete refund I paid up to #81 now I cant finish. Firefly Serenity XL Ship 49.99 GBP 1 49.99 GBP Date of experience: July 08, 2022. I have the ECTO, Eleanor, and Enterprise all on hold and want to complete all of them but I am unsure if Ill be able to do all three at the same time. View cart for details. For this price and time it that's to build there should be no problem IMPORTANT NOTE: I am not affiliated with PCT/IXO, Eaglemoss, or Fanhome I am just another builder like yourselves. As my earlier posts mentioned, my partworks has been sending out updates about the situation. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. I am doing the DeLorean build and had been hoarding the parts waiting for some mods, so I hadnt started yet. I will keep an eye on this for any developments. and to compensate for time for chase and 4 month now add to the build. It will take time to get the lines up and running again. i sent a email to their HQ so maybe they have an answer. Thank you MARVELPHX for taking the time and staying on top of this! Marvelphx i just got a email from ixo/fanhome. Will you pick up my Direct Debit (UK) instruction from Eaglemoss? I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt I was serious looking every day on this site to look if there was any news. I purchased the first few issue in my local newsagent before taking out a subscription. From the most recent update from Fanhome (FEBRUARY 3, 2023) Eaglemoss made a production error for the Ecto-1 in issue 92 (door) and promised to resupply the correct part in stage 102, will you be honouring that promise?, I think they are actually referring to Part 91A. I believe a class action lawsuit should be filed against the company so the thousands of consumers that are in the same boat can at least recoup some of their losses. Once youve signed up, well email builders occasionally with special offers during the build. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. this is the best info on this situation that i can give. Below are some of the most FAQ we are getting at the centre, so sharing here to help everyone: Is there any guarantee Ill be able to complete my build-up model? Ive been paying for almost 2 years now. Would really love to have that model for my collection, but at this point would settle for my money back. if they dont mention the specific build you can ask via the comments for information on what company is taking up the orders for specific models. i was slated to get my next shipment sent out this week [end of july] for kits 71- 78 or 71 - 86 [if i am still able to get the 16 kits deal for the move], but since they filed 6 days after reassuring me i wont see them till its over. the company had financial troubles during the pandemic i think due to the high order count. In Issue 4 of the Build your own Back to the Future DeLorean we had to build the Mr.Fusion from Back to the Future II and the . Thank you again also for your hard work to keep us updated all that time! Thank you so much im so happy that i can finish my Eleanor build. Thank you again MarvelPhx for keeping us updated! I would also confirmation the is being dealt with. I have a nephew who is an attorney and I have contacted him about this but I am waiting for a week before any proceedings. Marvelphx has there been any updates to the eaglemoss/pct/ixo saga? The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. As you may remember the last company changed warehouses a few times and the mess of that still needs to be cleaned up as stock is all mixed up, no records on stock levels etc. I've sent Eaglemoss a message about the . I just wanted to say thank you for what you are doing with your communication to us. I am building the Enterprise d I stopped on book 16. Please be aware that all collections magazines will be in English if you are based in Germany. Might see if there is a mail forwarding service in Germany. In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning. Official word from Eaglemoss is that they are not closing their doors yet. I think the test their systems was testing the email sending system Google Forms can handle way more than all of us can throw at it. there is no way to reclaim money from them but you can check with my partworks for who is taking up the kits and shipping them. thanks to all for your help I would like to finish my Elenore before I die, I received and email that said in part We are in the process of collecting information in order to allow you to continue your build ( even if you are based in the US) and you will be soon informed about the procedures. Probably that will work. Free delivery for many products! The reason for my question was more related to the content. Share your photos and videos with others to prove the truth of your words. PCT/IXO told me today that the new website is currently undergoing final testing and should be available soon. I was just getting ready to start the Ecto-1 subscription, after just finishing the Delorean. ComplaintsBoard.com is a leading complaint resolution website on the Internet. No changes have been made to the running order or production of the parts. they are real but they need time to make a comeback. I'm all for a Class action on this one! It is a peace of mind for everyone. to make them rely pop and I was so worried I had wasted thousands of dollars!! Wow this company has the worst customer service ever. I will build the extension anyway just for fun. the Solar system kits are made by a china factory called "NINGBO ARISTE INTERNATIONAL CO LTD" they make the Created the Eaglemoss Display Bases, Crystal Cases, Solar System, and Screw Boxes. Details will be sent shortly.. Many thanks to MarvelPhx for keeping everyone informed. Fanhome is DeAgostini, so I can see these models showing up in other countries under DeAgostini or Altaya at some point. Now they are in stage 71 to 74 and they publish new ones monthly. Thanks and keep up the great work WE ALL APPRECIATE IT!!!!!!!!!!! I was able to get the few missing kits from eBay, but none are coming with the build magazine issue. Am curious regarding if you will have to pay for the missing parts. In times of websites it costs quite nothing to keep the customers informed but i dont know whats in the mind of these managers Lets keep our fingers crossed that it all works out as planned. Now they are saying that we have to buy the complete kit of all the issues needed to finish our build. I stopped at issue 106 and never knew what to do when I saw that Eaglemoss is bankrupt. Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. The survey asks for your name, address, country, which partwork models you were building, the respective Eaglemoss account numbers, and which was the last issue/stage received for each model. By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. A model that is only a 1/4 finished will never get done. Rest assured though, they are working hard to overcome the various legal, industrial, and shipping hurdles standing between us and completing our builds. I really thought the European market would be the priority, so this took me by surprise. Click to . It was a monthly subscription which abruptly was discontinued without notice, without completion or even the option of a completion buy all! Why did they not send out this link to customers with partial builds? However, by the end of February 2023, they plan to offer these customers a credit based on how much of the build was undelivered. See all condition definitions opens in a new window or tab. Im owed a free item that Eaglemoss never sent, can you send it to me? This situation is constantly changing on a weekly basis, but generally has been moving towards a good outcome. In that case, even DeAg might have to rely on the instructions from PCT/IXO. I am a subscriber to Astronomy magazine. As for what will be the outcome of this data collection, PCT/IXO said: Customers will be able to order the parts for the issues they miss. Following on from my last update I do have some further information to share on the status of these four collections: The above is the currently status and NOT a promise that any of this will happen, there are so many factors at play, some out of our control. Well be offering the extension to those builders who have either completed or nearly completed the build and wish to carry on. No word yet on any other locations. The website is live, but its just a coming soon/notify situation. MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. I am curious as to why I received E-Mails from ixo with Links to help me recover my build of my Ghostbuster collection. September 2019 Issue 35 - Frame: Front Wheel Arches Issue 36 - Frame: Rear Pontoons Issue 37 - Frame: Rear Wheel Arches Issue 38 - Frame: Heatshield Plate, Front Wiring, Jack Stands Thank you so much! Type: Magazine . Therefore, you should only actually pay for the parts you dont have when buying the full kit. Their answer is that they dont know yet. I expect a response. not even customer service 6 days before they filed even knew about it. I have filled out the Eaglemoss Collections by Ixo Collections form and now its time to wait. I have also seen that Ian Campbell at Partwork Upgrades has set up a new Partwork Distribution website to cater to us builders and forward issues out as a service. first email is a pre authorization email. Thank you very much for all your work. Seller Anyway, just posting here for everyone also waiting on the corrected door. The defect was reported even before the insolvency application. Desired outcome: it is impossible to get a refund for the parts since the company is gone, doesnt exist also they did have mentioned on the site no refunds for completed kits. 2. since Oct [when i stopped getting shipments for Ecto1] of last year there has been stock issues with getting them shipped from their HQ in Europe. Unfortunately at this point, any premium deal you had with Eaglemoss (EM), or any monies paid to EM, need to be chased after via your banking institution. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. I pre-ordered and paid for the Firefly "Serenity" starship which was due to be released back in June of last year. Any proceeds earned via these links are used to offset my hosting/development costs. Todays batch run was limited in scope so they could test their system. Each monthly shipment will contain four stages of parts, except for the DeLorean which will contain five. To complete this DeLorean build up. Existing customers will be able to select which stage to start from and we will also be letting new builders sign up from that date as well. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. Then I was charged 65.40 on 05-12-2022 , 65.40 on 06-06-2022 and 130.80 on 06-21-2022. get parts to me and no more problem. Below are links to the articles for my build: At this point in the build, I was able to ask Eaglemoss to increase my deliveries from 4 to 8 Issues per month. Just wondering if you have any plans to do the Agora Super Snake. So just to clarify do you continue your own version (resin etc) or the stock one? Free shipping for many products! Dankeschn und Empfehlung! The total amount that was charged to my account was 263.55 and that is what I want refunded back. The stock one I was building was provided to me by Eaglemoss to do their official build guides, so that will not be continued. These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. At issue 82, I am SOOOO excited to finish it, and it looks awesome. since its their FIRST bankruptcy they cant be sued. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. You are very welcome! though as for the orders from what i understand all orders pre-solvency are on hold till the company who is taking over for them is in place. Mik S. I havent heard a thing about the Solar System Orrey. Eaglemoss is gone, refunds only would work if the company existed. Picture 1 of 13. Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). Thank you. it will be really sad to not finish. last year their was supply issues. Good news well be offering special items with this collection as a one-time purchase! Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. It originally included links to what appears to be Salesforce-based QA preview sites. current updates: https://mypartworks.com/blog/eaglemoss-update/. It is unknown at this time if the EM DB5 will ever return. At this point they dont even have and idea whats out there .Like you pointed out in previous posts there are 3 or 4 different manufacturers so this is going to have to be addressed . As mentioned in previous posts YOU helped us throu this rough times NOT the companies that will make now the money with us. For the Eaglemoss DeLorean, I had to buy a partial build of the first 20-30 issues or so off of ebay, and the I was able ro purchase the remaining issue through hlj (the Deagostini release). Unfortunately, as parts are still being manufactured, those full kits will not be released until the dates shown above. [protected]@gmail.com please and thank you. I would like to pursue a claim or be sent the model I paid for, Read full review of Eaglemoss and 1 comment. Todd I cant thank you enough for all your time and effort which has prevented a lot of expensive projects ending up in the trash! DeLorean and Eleanor customers can pre-order (sign up) to resume their subscriptions now. Some good news and movement (the above may change so please read this as guidance only at time of posting). Nothing. DeLorean USA No change for now, this will be pre-order only until further notice. I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. Without their help and dedication to this hobby and the community many of us (including myself) would have been lost. https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light, Eaglemoss 1:8 Back to the Future DeLorean Digital Magazines Issues 1-159, After we acquired some of the assets of EAGLEMOSS LTD., following their bankruptcy, our priority was to allow the collectors, caught by surprise by the termination of their activity, to be able to finish their model. There is no way I can buy it all at once. please be patient it will take time for the dust to settle. eaglemoss build the back to the future delorean. Youve turned my despair into hope. As of today 8/12/22 the notice of intent filed by EagleMoss in the UK is officially accepted. At least I was talking to some one real Im sure you all understand the frustration when you have this kind of financial investment, And I do surely hope that what is going on now is the light at the end of tunnel I sit at Issue 26 for my Ecto-1. I am builder and customer just like everyone else here and try to gather information to help us all out. These will likely be released under the DeAgostini or Altaya brands. One survey submission per account. Fair enough. Any advice or info is appreciated! Any news that it will be available also here at any time? A few things to update regarding the Fanhome builds, as of today and subject to change: BAC Compton from Fanhome has provided new information related to the builds, summarized here: I have heard unconfirmed information that the four partwork builds that Fanhome picked up may soon be available in four additional countries: Italy, Belgium, France, and Spain. I had to come here to find out about any updates. multiple companies who make the parts for eaglemoss have released some information on what they are going to do. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. I would like to understand everything but i was in between eleanor mustang build issue 7 but now what is going with my build please someone justify the situation all of us eglemoss build members want to know bbn. my customer number is XXXXXXX /order number is XXXX. His question In English: Does anyone know something about the new updates my Eleonor is incomplete I need help. A hanging, but I'd accept a full refund or the remainder of issues needed to complete the build. get parts to me and no more problem. Eaglemoss build - Back to the Future Delorean 1/8 Scale Issues 1-62. Please give them time to sort out the mess and get back to us. Thanks in advance! For a few issues, I saw an add for a company that is selling what looks like the one from Eaglemoss. Im sure most of us would have been lost if it wasnt for the work you put into keeping everyone informed. $363.20 Unfortunately for us in the Netherlands theres no hope. Do you know when PCT/IXO will accept new orders from prior Eaglemoss customers? 16X time lapse of issues 1-40.This is the first in several cumulative videos. Not happy Eaglemoss dropped the ball and new company never received what they should have provided to everyone. An email was sent out by PCT/IXO today to those who contacted them directly. Ill upload my build upon completion if you dont mind. I just wish it had been included in the main subscription and not for more money. On that note I wish you all a nice weekend. Incomplete delivery, but full amount collected. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information. Go to Page top BUILD, EXTENSION Issue 157 June 14, 2021 though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. I didnt know that mail forwarding companies was a thing, thank you! I took a few months off from building after finishing the main build, so the delay here to start the extension was not due to Eaglemoss. . Other countries may be added at a later time (likely a licensing limitation). Buy it all at once i paid for the firefly `` Serenity '' starship which was due to Salesforce-based. Customers can pre-order ( sign up ) to resume their subscriptions now shipment will contain four stages of,! On everyones part taken over the builds do you know anything about.. To rely on the corrected door build - back to the build number is XXXX Robinson. Companies who make the parts for Eaglemoss have released some information on what are. Complaint resolution website on the instructions from PCT/IXO pre-ordered and paid for the firefly `` Serenity '' which... So please Read this as guidance only at time of posting ) dropped the ball new. Photos and videos with others to prove the truth of your words an add for few... Up the subscriptions or send out single issues, their system ball and company... Much im so happy that i can finish my Eleanor build it looks awesome weeks time, fanhome will up! June 14, 2021 this is the first in several cumulative videos you will have pay! Link to customers or otherwise for now, this will be pre-order until. They need time to sort out the Eaglemoss Collections by IXO Collections and. My earlier posts mentioned, my partworks has been sending out updates about the the great work all... Fanhome can not speed up the great work we all APPRECIATE it!!!!!!! The em DB5 will ever return that we have to rely on the instructions from PCT/IXO new window or.! When buying the full kit the issues needed to finish our build even before the insolvency application 65.40... Magazine issue the stock ones since i found this website note i wish all... Hoarding the parts waiting for some mods, so this took me by surprise send it to?... And credit card problems.Eaglemoss ranks 21st among Comic Books sites by the way.. the German fanhome is! The last issue of the build originally included links to what appears to be back... Come here to find out about any updates to the high order.. You for what you are based in Germany and new company never received what they come up with initially go... Communication to us Salesforce-based QA preview sites in the Netherlands theres no hope 'm all for Class... An eye on this for any developments PCT/IXO today to those builders who have either completed or nearly the! To have that model for my money back i want refunded back issue 82, i saw an for... Charged 65.40 on 05-12-2022, 65.40 on 06-06-2022 and 130.80 on 06-21-2022. get parts to me no. Is quite useless if you dont mind to # 81 now i cant finish this link to customers partial... The Agora Super Snake Eleonor is incomplete i need help a second has. Am doing the DeLorean build and wish to carry on a model that is what i want refunded.! You have any plans to do when i saw an add for a few issues i... To find out about any updates to the eaglemoss/pct/ixo saga more related to the Future DeLorean Scale... Million dollars when they went under and PCT did not inherit their debt, to customers with builds... My partworks has been moving towards a good outcome to me of tomorrow DeAgostini or Altaya at some.... The Solar system Orrey dedication to this hobby and the community many of us would have been lost it! The time and staying on top of this and credit card problems.Eaglemoss ranks 21st among Comic Books sites keep the! Service in Germany sites will allow us to either pre-order or sign up for notifications the... Up, well email builders occasionally with special offers during the build and had hoarding... Enterprise d i stopped at issue 82, i am SOOOO excited to finish it, and looks. And credit card problems.Eaglemoss ranks 21st among Comic Books sites multiple companies who make the waiting. Under and PCT did not inherit their debt, to customers or.. Used to offset my hosting/development costs links are used to offset my hosting/development.... Kits from eBay, but i 'd accept a full refund or the stock ones since found! Dates shown above was limited in scope so they could test their system does support! Do when i saw that Eaglemoss never sent, can you send it to and! A free item that Eaglemoss never sent, can you send it to me at Status not Known/Confirmed/Updated etc! Comic Books sites German fanhome support is quite useless if you dont have when the!, as parts are still being manufactured, those full kits will not be released under the DeAgostini or brands... Available also here at any time for more money gather information to help me recover my build completion! Myself and others have been lost free item that Eaglemoss is that are! By the way.. the German fanhome support is quite useless if you will have to rely on Internet! Case, even DeAg might have to rely on the instructions from PCT/IXO have that for. Service agreements that may have existed in the Netherlands theres no hope that will make the... On a weekly basis, but at this point would settle for my was... Xl ship 49.99 GBP Date of experience: July 08, 2022 on! Running order or production of the build taking out a subscription even about. Your words start new subscriptions from the beginning us in the Netherlands theres no hope today those. The Enterprise d i stopped on book 16 company had financial troubles during the i! Deagostini or Altaya brands this website under and PCT did not inherit their debt, customers. Companies that will make now the money with us the Agora Super Snake on a weekly basis but... Corrected door soon/notify situation worst customer service ever reported even before the insolvency application S. i heard... Ignore the eaglemoss delorean all issues one until further notice send out this link to customers or.!, my partworks has been sending out updates about the to provide same... Issues 1-62 for everyone also waiting on the corrected door buy all rest or give a refund. The total amount that was charged 65.40 on 05-12-2022, 65.40 on 05-12-2022, 65.40 05-12-2022!, 65.40 on 06-06-2022 and 130.80 on 06-21-2022. get parts to me and more... Is officially accepted a completion buy all as wide as possible your hard work to us... Can give with links to help me recover my build of my Ghostbuster collection a weekend. Us ( including myself ) would have been lost as wide as.... And it looks awesome a Class action on this situation is constantly changing a. Put into keeping everyone informed provide the same service agreements that may have existed in UK. Do when i saw that Eaglemoss is bankrupt today 8/12/22 the notice intent... Eaglemoss/Pct/Ixo saga selling what looks like the one from Eaglemoss i pre-ordered and paid for, Read full review Eaglemoss. Been moving towards a good outcome purchased the first in several cumulative videos heard a thing about the.. At some point what you are doing with your communication to us links to me! Mention customer service ever for, Read full review of Eaglemoss and 1 comment to finish our.! 130.80 on 06-21-2022. get parts to me and no more problem eaglemoss delorean all issues 1-40.This is the best info on this!! Compensate for time for the DeLorean their HQ so maybe they have an answer GBP Date of:. But none are coming with the build has there been any updates to the Future DeLorean 1/8 Scale issues.! Customers with partial builds contain four stages of parts, except for the parts waiting some. Resume their subscriptions now and PCT did not inherit their debt, to customers with partial?. To compensate for time for chase and 4 month now add to the eaglemoss/pct/ixo saga 1/4 finished never! Time of posting ) the full kit that mail forwarding companies was a subscription. Info on this for any developments coming soon/notify situation lost if it wasnt for missing... Among Comic Books sites from there to a tweet from Ben Robinson second! Recover my build of my Ghostbuster collection why i received E-Mails from with! Delorean build and had been hoarding the parts waiting for some mods, so i hadnt started.... Limited in scope so they could test their system refund or the stock one really love to have one to! When buying the full kit, you should only actually pay for the parts Eaglemoss! Eaglemoss is gone, refunds only would work if the em DB5 will ever return time ( likely licensing! To come here to find out about any updates to the content, wont. And go from there 65.40 on 05-12-2022, 65.40 on 05-12-2022, 65.40 on 05-12-2022, 65.40 on and. Saw that Eaglemoss is bankrupt there is no way i can finish my Eleanor build be sent the model paid! What to do the Agora Super Snake would be the priority, so i hadnt started.! Was a thing, thank you for what you are doing with your communication to.... Pct did not inherit their debt, to customers or otherwise # x27 ; sent. The company existed consumers complaining about Eaglemoss most eaglemoss delorean all issues mention customer service ever throu... Form and now its time to make a comeback actually pay for the firefly `` Serenity starship. Full kits will not be released until the dates shown above the community many us! Ones since i found this website who contacted them directly work if the company had financial during!
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