2. Ordinarily, any conversation should be conducted in a similar manner it would be communicated in a real life situation. Your privacy is extremely important to us. A US study of the dual effects of social media in the workplace supports the view that it may simultaneously contribute to productive behaviors (task-oriented and relationship-building) as well as unproductive behaviors (deviance) at work., And drawing upon Expectation Discomfort Theory (EDT) and Channel Expansion Theory (CET), this research also demonstrates how intense usage of this particular communication medium may enhance an individuals ability to use social media for different purposes (good and bad).. According to a survey, the major reason why most employees use social media at work is to take a mental health break from all the stress of their job. The usage of social media in the recruitment and hiring process has had a big impact. However, when employees are distracted with social media, it can become a concern for organizations. You can use them for inspiration, an insight into a particular topic, a handy source of reference, or even just as a template of a certain type of paper. Employees can engage in conversations with other business owners through posts or insights shared, which is good news for B2B companies helping to boost brand awareness. Unfortunately, this has resulted into misuse of the media, for instance, some users can express their ill motives or influence the public, or post information that they could not convey in a real life encounter. The communication processes have changed with social media. When co-workers have. Indeed, information concerning an organizations operational strategies is crucial and thus it should be kept secret (Guerin, 2011, p.260). People have it in them to boast of materialistic possessions. Can You File a Lawsuit for Verbal Harassment? Reduces Confidentiality and Image of the Company 4. 1. Home Blogs The Impact of social media in the workplace. Introduction The impact of social media on the workplace is increasing. While it can certainly be a boon to company marketing efforts when used appropriately, social media use can also be a drain on employees' productivity. This essay on The Impact of Social Media within the Workplace was written and submitted by your fellow If an employee posts opinions online about a company, another employee, or a client in a negative manner this may impact on the companys reputation. 3 min read. Increases need for employee guidelines If social media is prevalent in the workplace, you may need to implement guidelines for usage. But employee internet monitoring is an overboard reaction to the activities of a small percentage of employees. Stalker can well be a colleague, a team leader, a manager or even an outsider. If an employee posts negative comments about a customer or client online, this may damage the relationship between the company and their client/customer, who may opt to not use the companys services or products moving forward. IvyPanda. Firstly, the sender of a piece of information should take precautions to ensure that the information will not hurt the recipient. However, studies have shown that a substantial proportion of employees often visit social media sites during employers time (Lyncheski, 2010, p.32). Simplifying business. Use of social media in workplace is common now days. People are living their lives through Facebook, Twitter, and Instagram. If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda. As recent statistics reveal, 81 percent of the U.S. population had social media accounts in 2017 - up nearly 20 percent from four years prior. Interestingly, this study also shows that, where employers have an at-work social media policy, staff are 10% less likely to use social media for personal reasons while on the job, as well as 9% more likely to use social media to help solve work problems. Social media is no longer a novelty. The access to such information by unauthorized parties such as competitors of an organization would be very detrimental to the realization of the objectives of the company. Having completed the investigation, the manager will then determine the need to progress to a disciplinary hearing. A study published in Computers in Human Behavior in 2017 noted that time spent on Facebook is positively linked to job satisfaction. Issues around social media in the workplace are becoming more prevalent and we have seen an increase in enquiries which include situations where employees have posted controversial content, where the companys name is linked to the employee in questions personal account. All it takes is one poorly timed Tweet or a Facebook post that can be misinterpreted and the organization could make the local or even national news. Privacy Rights Clearinghouse. Professional social networks such as LinkedIn are important social media platforms for anyone looking to stand out in their profession. For today's employees, social media use is a part of life. This study proposes and tests the . Image courtesy of bplanet at FreeDigitalPhotos.net. "The Impact of Social Media within the Workplace." When claims of this nature have been made, strong evidence of misconduct is required i.e. The risk of social media in the workplace driving gossip, rivalries, competition and mental illness can result in significant losses in employee engagement, a critical measurement of organizational health. Social media can turn your problems into work problems. Social media has had an increasing significance in enhancing effective communication among members of an organization. Adults online who say they participate in social networking has increased from 8% in 2005 to 72% in 2013. Major distraction. Social media use in the workplace may simultaneously contribute to productive behaviors (task-oriented and relationship-building) as well as unproductive behaviors (deviance) at work. Unfortunately, occasionally how an employee presents themselves on social media may not align with the business values or company culture. If employees post opinions that are found to be discriminatory and involve any of the protected characteristics, including race, disability, or religious beliefs this may be deemed as gross misconduct leading to dismissal. Candidates are more likely to apply for jobs if the company presents a positive presence online, assisting companies beat the current war for talent. In this sense, they will avoid conveying information that would hurt the recipients of such information, or any other party that has access to such information. Therefore, moral values and ethical considerations need to be observed, as they affect the effectiveness of such communication. People just love to take a peek at their social media pages while going to the office, having breakfast or waiting for a meeting. Similarly, employees should be send proper and meaningful information. Posting comments either directly or indirectly about another employee creates a hostile working environment and has a lasting effect on the employee and company culture. Their studyof 39,000 hourly workers found that employees who used 1 to 4 social networking sites on a weekly basis stayed at their jobs longer than their peers. Safe to say employees are using social media in the workplace. With a smart phone in hand, we can now access anyone and . Employees can use social media for short mental breaks throughout the day. The employee should be invited to an investigation meeting to discuss the alleged inappropriate conduct and the manage will gather all other evidence. (2020) 'The Impact of Social Media within the Workplace'. By joining the network within an institution or the larger WWW, an individual exposes his computer to attacks that would lead to loss of information stored in the machine (Yale University, 2009). Employers are often interested in checking if the employees are doing a good job (Privacy Rights Clearinghouse, 2011). The expectations of the employee posting online alongside the companys dos and donts of posting on social media should be outlined. A social media policy can detail what the employer deems to be an appropriate manner for employees to conduct or portray themselves on social media channels. Outline the consequences of breaching the policy. It encourages sneaky behaviour on the part of employees and encourages a 9-to-5 mentality.. This can be achieved through ethical consideration by the employees. Social Media's Impact on Workplace Communication. o To provide staff with an alternative means of communication between each other 3. Use social. They indulge in posts that make people, especially colleagues, follow them. IvyPanda. Facebook alone has 1.49 billion users and LinkedIn's community is growing month on month, with the latest figures coming in at 380 million users. Second, it should consider how it and its employees use social media for the company's business objectives. Wastage of time and productivity. This offers employees the opportunity to share knowledge and collaborate with each other (Skeels & Grudin, 2009; Stafford & Mearns, 2009). This led to increased productivity as the social media-savvy employees could make sales in less time, work in teams more effectively, and solve problems more efficiently. Communication. Pew Research Center: Social Media Use in 2018, New York Times: How to Use Social Media in Your Career, Computers in Human Behavior: Social media at work: The roles of job satisfaction, employment status, and Facebook use with co-workers, Ajilon: Social Media: Dos and Don'ts for the Workplace, The Olson Group: 7 Reasons Social Media in the Workplace Can Help Employees, Disadvantages of Social & Professional Networking Sites, Importance of Employee Behavior in an Organization. Social media plays an important role in workplace communication. According to social capital theories, social media facilitate knowledge transfer. A list of Social Networking Sites. In fact, people often put off important work in order to like and share Facebook posts. 5. It may be a new piece of jewelry, a new house, a vehicle or leisure travel. This tends to breed jealousy. Social media use in the workplace can help raise employee morale. The rise of social media. If an issue of misuse of social media has been reported, managers will need to commence a full investigation. They then took the average hourly wage into account and determined that the one hour per day adds up to $128.45 a week and $6,422.50 in lost productivity over the course of a year. Many people agree and many people disagree. We do not spam. Whilst universally acknowledging an employer should be able to rely upon staff to honour their contractual obligations, and accepting employees have a right to some workplace privacies, different jurisdictions have invariably adopted their own nuanced perspectives when addressing the problems posed by social media access at work. Similarly, employees of an organization have the right to privacy of information. Web. Employers also need to be aware of BeReal a current trending app with Gen Z, where images only last 24 hours but users are able to capture images of their laptop screens which may create a breach in confidentiality. Guerin, L. (2011). In most of the sites, a user is required to develop a profile (The Arabian Affiliate, 2011) by signing up in the network. They've also seen more students use social media to self-diagnose their mental health issues and then use it as digital therapy. Social media in the workplace; to ban or not to ban that is the question. Nevertheless, disciplinary sanctions are only likely to be enforceable where there is serious misconduct, though serial low-level abuse may sometimes be accepted as evidence that sanctions are warranted. In addition, it provides an interactive platform, whereby, individuals can converse uninterrupted. (2011). Such addiction has a telling effect on productivity. The aim of this research is to study the impact of social media on work performance in creating value at work. Using company resources for individual purposes is considered a good working condition that motivates employees. Increase in Productivity. Such activity will be subject to the EUs General Data Protection Regulation (GDPR), as well as the (updated) Investigatory Powers (Interception by Businesses etc. Learn more about our use of cookies: cookie policy, The impact of social media at the workplace, the UKs Advisory, Conciliation and Arbitration Service (ACAS). Please fill out your details below and a member of our team will get in touch with you. Such corporate inertia may well have been exacerbated by the recent introduction of the GDPR and some sectors (e.g. Indeed, all operating systems are vulnerable to such attacks (Yale University, 2009). Other evidence regarding the overuse of social media during normal working hours may include witnesses statements. From 2005-2016, social media was a secondary means of radicalization for 36.36% of far left and 35.71% of single issue extremists in PIRUS. Effective communication is essential in the supply chain management in a business organization. Losing Privacy at the Workplace 5. For several years now, I have been working as a human resource manager in a multinational corporation. for Monitoring and Record-keeping Purposes) Regulations (2018) and, of course, the European Convention on Human Rights (ECHR)/Human Rights Act 1998. Establishing a pattern of frequent group interaction, fitness, sleep, and food is one of the most excellent methods of preventing anxiety and depression, and notice . Most people expect a business to have a social media presence; it's often as important as a website. This could explain the unusual reluctance of company lawyers, labour experts and corporate managers to offer a contemporary perspective when invited to discuss the matter. The Impact of Social Media within the Workplace. Since women make a large number of corporate organizations these days, such social posts can stroke a feeling of jealousy and lead to formation of silos in the organization. Phone +32 2-808 54 56 Social media can cause sleep deprivation that, in turn, depletes workplace productivity. Still, the vast majority use social media for their work. Yet there is no doubt that it is a hooded serpent. It contributes to an environment in which employees feel untrusted. Retrieved from https://ivypanda.com/essays/the-impact-of-social-media-within-the-workplace/. Some evidence of a shift in attitudes can be gleaned by comparing the outcomes of two surveys about private social media access in the workplace. Recruiter Ajilon asked 2,000 people about their social media use at work, finding that 11 percent spent more than an hour on social media every day at work, outside of their lunch break. It's hard to imagine a facet of 21st-century life that hasn't been irrevocably altered, or at least warped in some noticeable way, by the endless growth of social media. What Are the Employer's Benefits of Employees Working at Home? Diversity in the workplace: Boon or distraction? Some of the things you stand to gain from allowing or encouraging social media use at work include: 1. Limi. Cons of Social Media in the Workplace. The Impact of Social Media on the World of Work. Not only does it distract the mind, it also leads to waste of precious time which could have been otherwise used productively. Social media has supported the growth of long-distance online learning. The employee handbook will indicate the seriousness of the misuse, many companies will include improper use of the internet or email facilities within gross misconduct, meaning the employee may be liable to dismissal if proven guilty. Indeed, the negative effects of social media at work are many. Looking beyond the repercussions for a generation born on social media, these platforms remain an essential way for marketers to reach their audiences. However, companies need to protect themselves when employees posts content on social media which could be deemed inappropriate by the company. It resulted in a 1.5 percent decrease in productivity. The Effects of Social Media on the Workplace. In fact, it is unethical to monitor the activities of employees without their knowledge. The use of both company devices and privately-owned smartphones, the blurred distinction between work and leisure time as well as the advent of more comprehensive privacy legislation have made it more difficult for employers to formulate an appropriate response. 50% of Facebook users log on everyday. They include Facebook, MySpace, Opera, Yahoo, Twitter, Livejournal, Classmates, Myblog, and Linkedln among others (The Arabian Affiliate, 2011). So that's 7.5 hours a week, over 30 hours a month and 390 hours wasted a year! Similarly, non-profit organizations also have a lot of stuff to communicate to their stakeholders, while employees of such organizations also have a lot to share among themselves. Importantly, organizations have private policies enacted to protect their operations. This is especially true for women, but men too are not immune to such feelings. Learning about new advancements in your field. possessions of social media in the office, earlier hiring staffs in opposite of a. Social media can be a great tool that can be utilized for the benefit of your company and employees. Fact Sheet 7: Workplace Privacy and Employee Monitoring. Social media plays a fundamental role in our day-to-day lives and there is no exception to that in the workplace. Moreover, the use of a hardware-based firewall can also improve on the security (Yale University, 2009). The very obnoxious impact of social media at the workplace is the breeding of jealousy among colleagues. The data of 322 valid questionnaires from respondents was . Your email address will not be published. A social media policy should thus be carefully tailored to reflect an organisations values, objectives and character, and deliver a consistent message across every channel of communication. This is one of the most prominent negative effects of social media at work. 5. People are bragging about everything under the sun. This indicates the addiction level and turns out to be one of most critical problems of social media. It allows them to view anything they want to, without having to walk outside their office or go to the break room. Clearly there are risks associated with allowing your employees to use social media in the workplace. The database is updated daily, so anyone can easily find a relevant essay example. These people feel empowered by social media. In addition, employees should respect the privacy of their co-workers and provide identity only under the authority of the organization (Guerin, 2011, p.260). We explore the impact of social media as a potential new form of voice, whilst looking at the positive and negative aspects of social media in the workplace. Given that the stored information is of importance to both the employees and the management of the organization, it is important to protect the information from loss. Web. If the person in charge of social media doesn't know how to use it appropriately, the company is at risk of developing a poor image. Moreover, it is desirable that all the users of social media sites should show some sense of maturity, just like in a real life encounter. the insurance industry) are still working through the longer-term implications. When co-workers have stronger personal relationships, they often work more efficiently as a team. 24% to make or support professional connections. It's easy to share images, video and other content via social media, helping to boost employees' morale and sense of engagement. Florida International University, USA. These problems may also lead to termination. The Impact Of Social Media On The Workplace In today's society, it is crucial for employees to understand the significance in the use of social media outlets such as Twitter and Facebook. Many educational institutions currently use blogs, wikis, Linked In, Twitter, Facebook, and podcasts as learning tools. Social media ethics in social work is a topic old and new soical workers should be very familiar with. The concept of privacy can be a particular stumbling block. Smart Policies for Workplace Technologies: Email, Blogs, Cell Phones & More. 1. There may be a breach if an employee shares a picture of their laptop screen which has open documentation on social channels such as Instagram stories. As a result, they would often experience episodes of anxiety or depression, thus, affecting their performance at work. Web. Social Media is one of many workplace distractions. Although studies have explored the impressions of social media use and found significant effects of work-based social media use on knowledge sharing, work motivation, and the socialization of new employees [4,42,43], the impact of work-based social media use on job performance remains less well understood. 3. New York: McGraw-Hill Professional. Social media for your company allows you to connect with your consumers or audience, enhance your brand, bring attention to your products or services and network with like-minded people, both locally and nationally. She left a full-time communications job in 2017 to start her own business, Kelsey Jean Creations, and works closely with a number of clients, including media companies, associations, and websites, on their editorial, communications, and design needs. January 13, 2020. https://ivypanda.com/essays/the-impact-of-social-media-within-the-workplace/. They lose attention and productivity. Social media impact on productivity is a biggest debatable issue among professionals. No business can afford to simply opt out of this debate, which at least means developing or refining policies to address the inappropriate access of private social-media at work. It certainly is a drag on your concentration, which brings down productivity. A social media policy can be developed for inclusion in an employee handbook, which states the business stance on social media in the workplace. It will help your employees focus and do some productive work. Health professionals from the Aggie Health and Wellness Center said in a statement that they have seen an increase in students using the counseling services. T+D, 64(7), p60-61. So that in future employer can think to retain you. Draconian measures to prevent private use of social media in the workplace may have a positive short-term effect on productivity, but they will harm employee retention in the long run. Social media in the workplace can also have a positive impact, check out the examples below; Showing staff appreciation and retention Recognising employees' work on social media helps them to feel valued and appreciated. In-House Legal is the information portal of the European Association of Company Lawyers (ECLA) and provides news and background analysis on developments affecting the work of company lawyers across Europe. But men's fitness . Whether you argue there are more benefits or disadvantages to a world run on . People like to go through Facebook posts whenever they get some time. In case an employee is suffering from such breach of privacy in social media, she cannot be expected to stay attentive and productive. Rather than going outside or to the break room, employees are able to simply take a quick mental hiatus from work while still sitting at their desks. Furthermore, where unchecked private use of social media occurs for a significant period, this may then be construed as (unwritten) company practice. Subcribe to our newsletter. Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Some legal frameworks may not always reflect the extent to which inter-personal workplace communication is changing. This helps decrease the potential impact of social media posts damaging the companys reputation. Social Media is Dangerously Addictive. (2010). In recent months, several US states have already enacted legislation which mirrors the GDPR. Yet these technologies have also reframed the workplace, and usually presented employees with an opportunity for small-scale private gain at their employers expense: a source of free pens, the chance to make and receive private phone calls, check on real-time sporting updates, and more. The Impact of Social Media in the Workplace . The Arabian Affiliate. . This is what has lent credence to the notion about the impact of social media at workplace. As with everything the company needs to ensure they are not discriminating against any of the protected characteristics when dealing with opinions shared on social media, for example, the persons religious beliefs. It can bring down productivity of the organization and efficiency of individual personnel. This complementarity improves team and employee performance. o To communicate information within the organization. American law wont usually bind companies to reveal how they monitor illicit employee work-time access to private social media. Heavy social media users tend to be more sleep deprived which, in turn, reduces their workplace productivity. A further study by the Pew Research Centre (2016) found that staff used social media during work hours for many purposes, the top four reasons being: to take a mental break from work (34%), to contact family and friends (27%), to develop their professional network (24%) and to help solve work problems (20%). 50% of employees already post about their company online. Web. Yet another study found that workers were spending, on average, 32 percent of their time on social media at work every day. Unless it is necessary, employers need not to get into the private affairs of employees. If you are not going by the rule book, it may strike you at any moment. Employees are able to communicate more freely with co-workers and social media communication can go a long way to enable collaboration across departments. 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