Duty-free discount is available on all Norwegian logo merchandise. Click here to review the Cancellation Policy. No. that would result in a refund. $17.50 USD per person per day for The Haven and Suites; $14.50 USD per person per day for all other stateroom types; Transportation to some of the most beautiful places on earth via cruise ship, Dedicated Kids & Teen (ages 3-17) programming & spaces during at sea days until 10:30 pm and from departure until 10:30 pm during port days, Meals in one of our many complimentary dining venues, Room service menu items (convenience charge may apply), Coffee Bar (regular coffee and pastries included, speciality coffees at nominal extra charge), Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water, All entertainment onboard (with the exception of dinner and lunch theatre entertainment), In-stateroom TV programming (except for on-demand movies), Phone calls onboard the ship (stateroom to stateroom), Use of private Studio Lounge if staying in Studio accommodations on Norwegian Breakaway, Norwegian Epic, Pride of America, Norwegian Getaway and Norwegian Escape. You can pre-book these onboard activities myncl.com following the timetable below, For sailings that are 6 days or less and are not a holiday sailing, 90 days prior to sailing A Guarantee stateroom guarantees you a stateroom in the category you have paid for (Inside, Oceanview etc.). We focus on creativity, self-expression, and engagement. Nightly: 10:30 p.m. - 1:30 a.m. Late Night Fun Zone Fees $6.00 USD per hour/per child, $4.00 USD per hour/per child siblings; Fees are charged to the guests onboard account. We are not able to accommodate an individual guest electing to cancel on a reservation. This is a fee-based service. For the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise). Do I receive my Shore Excursion and Photo Discounts if I pre-book before my sailing? Will my charges to my credit card be refunded if I cancel my bookings prior to sailing? Are there special rates for children or infants? Entourage is the teen hang out for 13 -17 year olds. Parents or guardians must alert the Youth Staff of any allergies, required medications or special needs of their child/teen when registering. If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board? For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 working days. All guests 3 years or older. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. It's easy! The Ultimate Galaxy Pavilion Package and Ultimate Trio Package are also available. Communication will be sent to the travel partner and guest once the FCC is added. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Call us at 800-288-6006 if you need help finding the perfect cruise. All tours are available to pre-request at My NCL, or you can call 0333 2412319 (US & Canada) or 0333 2412319 (UK). On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). For up-to-the-minute details on vaccination requirements, testing protocols, and health and safety procedures visit www.ncl.com/sail-safe. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk Norwegian Epic only. Full details on renewing your passport can be found here. However, Youth Counsellors in Splash Academy on any ship are not able to change nappies or pull-ups. To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enrol all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards programme. Peace of Mind future cruise credit (FCC) will be credited to the guest's profile via their Latitudes number within 14 working days. Late Night Fun Zone Hours of Operation You will see the link to email them. Peace of Mind allows you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC. Identification bracelets are issued to children ages 5 - 12 when registered for the youth programmes and worn for the entire cruise. A $75.00 USD fee will apply and the child will be dismissed from the program if the following occur: 1. If I change tier level during a back to back cruise, will I receive the benefits for our next tier? The European Parliament has confirmed that UK travellers wont need a visa to travel to the EU after Brexit for short-term business or leisure trips, even if the UK leaves without a deal. Youth Staff are not allowed to administer any medication to any child. The currency used on board our ships is the U.S. $. What if I purchase a beverage in a port of call? How do I receive my free Internet minutes? Can I convert my FCC into another currency? All Platinum members will now need 150 points to graduate to Sapphire. Entourage activities will be rescheduled (when possible) if there is no participation after the first 15 minutes of the scheduled activity. Norwegian Communications Centre. What is excluded in the future cruise credit (FCC) or refund? Showers are required prior to use and recommended after use. Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk. Dedicated outdoor areas are assigned to smoking. You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, or if you book with a Latitudes Rewards Insider Offer. If I need to bring water or milk onboard for a medical reason or infant, whats the process? Help Ukrainian Families in Need: World Central Kitchen Donation Match. it is not infected with malware. Click here for more information. Box wines are not allowed on board. Do we each get a voucher? 25422881. Will there be any cancellation fees if I cancel my onboard activity? All enquiries will be addressed in the order they were received. In order to comply with government regulations covering departure manifests, be sure to register online through our website (www.ncl.eu) after you have paid in full and before you leave on your Norwegian Cruise Line holiday. Norwegian Cruise Line - customer service or lack of!! Spain - latitudes-europe@ncl.com 93 176 34 70 Click here to review the Cancellation Policy. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. It's easy! This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases. They will refund to the original form of payment. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. What if my child/teen has an allergy or medical condition? On Jewel and Star Class ships and Norwegian Spirit: The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 13 forward port side. Weight requirements: Minimum weight 130lbs; maximum weight 300lbs. If travelling by air, remember that airlines do have their own checked baggage and hand luggage restrictions, so please check these. You should have his/her email. If you don't know your Log In name or password, call the number above and we'll help you with your credentials. How long do I have to redeem my POM future cruise credit (FCC)? Activities are flexible and subject to change. 734 reviews of Norwegian Cruise Line "Just came back from a 7-day Alaskan Cruise aboard the Norwegian Sun and it was awesome. Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. To Become a Reward Member: Sign in to your Norwegian profile or create a new profile More Info. When you are ready to redeem your complimentary cruise, email AmbassadorMembers@ncl.com with the following information: No, this benefit is delivered as two dinners for two per stateroom. Partial value transfers or transfers of remaining FCC balance are not permitted. Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. The Youth Programme Manager has the right to issue a handy phone based if the need is determined. Entourage Wristband Lost and/or Cut Replacement Fee: $20.00. Our promotions are always driven by a booking window and are available for new reservations only. Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. Persons with cardiovascular disease, hypertension, spinal injuries or pregnant are not recommended to participate, Laser Tag: Shoes must cover toes (no flip flops). Postal Address 7427 E. Hampton Ave Suite 121 Mesa, AZ 85209. Points will be applied within 48 hours after you have completed a sailing. Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children's pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience? Once you have exceeded the deposited amount, your account will be closed to further charges. Is the water onboard safe to drink? However, when activities take place around the ship, Entourage may be unsupervised. Below are specific size and weight requirements per ship and activity. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. The FCC cannot be applied or used for the following: The original, full value FCC can be applied and used for the following: Absolutely. You will also see your Latitudes number on the monthly Latitudes Insider Offer email. Food, drinks, loose clothing and personal items are not allowed. We strongly recommend that guests complete their Online Check-In at least one day before sailing, as otherwise they may be subject to an extended check-in procedure at the cruise terminal or may even be denied boarding. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age. Therefore, travellers should ensure they have a suitable supply of any medication to last throughout their trip. Fusce fermentum nibh odio. There is a form you fill out on NCL.com and submit. Norwegian Cruise Line | Future Cruise Credit - Cruises.com Bank and account changed from credit card used for NCL Where do I drop off my 10 - 12 year old for their programme? If you renewed a 10-year adult passport before it expired, extra months may have been added to your passports expiry date. The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to. Max weight is 300 lbs (136kgs). It can then be applied to any new or existing reservation or group booking. The following items are not included in the cruise fare: For your convenience, all shipboard expenses are charged to your Onboard account. For a Limited Time, get 25,000 BONUS POINTS after making at least $1,000 in purchases in the first 90 days of account opening. Bank of America just notified me that the AAA card has been switched to another bank and my account is now closed and another one opened with the new bank with a new number. If a handy phone or pager is issued a fee of $150.00 will be applied to your onboard account if the device is not returned or if it is returned broken. You do so by enrolling in online banking (https://www.bankofamerica.com/onlinebanking/online-banking.go), calling customer service (1-800-932-2775) or, if you feel like getting some exercise, heading down to your nearest BofA branch. What happens to CruiseNext certificates that were used on a cancelled reservation? Dining/beverage packages that are not part of the Free at Sea programme, Internet packages that are not part of the Free at Sea programme, Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages. The only thing you have to worry about is if you cancel something (whole cruise before final payment, excursion, etc.) Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegians Free at Sea offer? Long hair must be tied back and hide inside helmet. Ready to experience the ultimate joy ride? This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard. Contact your travel professional and request that it be added to your cruise reservation. Enclosed footwear is required (such as sneakers) - no flip flops or sandals are permitted on the ropes course. Will I earn Latitudes Rewards points on my Ambassador level complimentary cruise? You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. Godiva830 1.1k September 23, 2012 Staten Island, New York #7 Posted June 9, 2014 I have the NCL card. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below: POM or Suspended Sailing reservation number that generated the FCC being transferred: Yes. Guests may bring bottles of wine and champagne on board. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Why is there a service charge? Shore Excursions and speciality dining can be purchased by guests sailing on any Norwegian ship. Bookings under this circumstance are not eligible for a cash refund and will receive the original value of the FCC back to the guests' profile. We can only credit your Latitudes account with missing points for cruises taken within the last 12 months. Parents should ensure that their teen(s) are familiar with their Assembly Station location number or letter. If you include the $100 I paid initially and the $300 value of the 30,000 points, you can say I used up $600 ($100 + $200 + 30,000 pts) to get $1600 in extra value from inside guaranteed to balcony view guaranteed. Then they finish the booking. You will receive benefits for your new tier on your next cruise. UK citizens will be able to visit the EU for up to 90 days within a 180-day period without a visa. cruise winners and Bingo winners also do not qualify for Rewards points. For quality programmes, certain hours within the programme, called Feel Free Play, are designated for friends and siblings to play together. The UK Government has published a website tool to check the validity of your passport under these rules. Full List of Chase Credit Card Customer Service Numbers [2022] Home Credit Cards. Minimum height requirement is 55" with the ability to drive alone. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. - A child must be 13 years old to register for Entourage. Aperiam, aspernatur. Alternatively, buy them on board at the ships Shore Excursion Desk. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. You should also check when your passport was renewed. Bungee: No minimum height but guests must be over 30lbs (14kgs) but under 250lbs (113kgs) and must be able to bounce unassisted. Youth Programs is the umbrella of programs for children 6 months old to 17 years old which consists of: The Guppies Program offers parents many opportunities to interact with their infants/babies/toddlers and promote growth and development of infants/ babies/toddlers 6 months - under 3 years old. Norwegian Communications Centre. If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Any special requirements which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Please refer to Childhood Exclusion Policy that is posted outside all Youth Programme facilities. - Children turning thirteen (13) years old during the cruise are welcome to register for and participate in the Entourage Programme beginning embarkation evening. The birthday policies for each age group are as follows with no exceptions: Flexible Programming allows for the children to choose their interest-based activity. When deciding on your travel date, you should take into account any circumstances or events that may have an influence on your cruise experience, for example school holidays, spring break, local public holidays, special sports events etc. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level. Race Track: Height requirements: Minimum 1.40m or 55", Maximum 2.00m or 79". (Please refer to the birthday exception.). Powered by Invision Community. Step 3: Suspension - If a time out is not effective in eliminating the inappropriate behavior, the parents are located and the child is dismissed from the programme for 24 hours. Advance cancellation notice is required. They have no need to know the old one no longer exists. What happens if I bring a case of water to the ship? regulations, no nappies of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers". Set up a direct debit, pay your credit card or view your last 2 years statements. Cras maximus ultricies pulvinar. Earn 2 points per $1 spent on eligible Airline & Hotel purchases. Mauris eget risus sollicitudin, aliquet ex ut, vehicula urna. Guests in wheelchairs may consequently not be able to participate in certain activities or shore excursions in tender ports. Make a payment and confirm your reservation. 5-9 year olds: Pirate, Superhero, Spy Night, Survivor, Make It To Mars, PJ Party, Glow, 10-12 year olds: Spy Night, Survivor, Hollywood, Dance Parties, Glow. Lorem ipsum dolor sit amet, consectetur adipiscing elit. In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. How much does it cost to go on the Race Track, Laser Tag or Galaxy Pavilion on Norwegian Encore, Norwegian Bliss, and Norwegian Joy? POM FCCs must be redeemed by December 31, 2022, for sailings departing on or before December 31, 2022. On the day before arriving a pending credit showed up on the card. I have an existing full fare reservation. Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behavior does not stop, he/she will be dismissed from the Entourage and Teen Programme for 24 hours. Send an email or call an NCL representative for special requests at Norwegian Cruise Line. How do I redeem my discounted or free bag of laundry? The service is available on a first come first served basis. As very few guests bring wine onboard, the team is able to easily and quickly screen these items. With a Norwegian Cruise Line World Mastercard, you earn 3 WorldPoints points for every $1 spent on Norwegian purchases, 2 WorldPoints points for every $1 spent on eligible air and hotel purchases and 1 WorldPoints point for every $1 spent on all other purchases. How and when can I enrol in Latitudes Rewards? Fees are charged directly to your onboard account. Medical conditions are coded privately for internal use. All other slides - Must be 42 (106cm) or taller, Bungee: Minimum height is 42" (106cm). IMMEDIATE DISMISSAL:: Any teenager passenger exhibiting violence, vandalism, vaping, or intoxication when participating in the Teen Programme or using Entourage, will result in immediate dismissal for the entire sailing. Any Youth Counsellor on board the ship is available to assist. Kids 12 and under are welcome to wear nice shorts in all our restaurants. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. How do I book my Dining, Entertainment and Spa activities prior to sailing? Benefit entitles each guest to an appetizer, one entre, and a dessert of your choice. To grant permission, a parent must log into the app with their information, open the main menu and navigate to the Preference Centre, select the CHILD ACCESS menu option, and follow the instructions. Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3 - 12 years old. - No beverages, food or glass are permitted. The minimum credit request is $5,000. How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets and Priority Disembarkation?
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