We have the FQDNs for our different VPN gateways in the bypass section of the app profile. Install or upgrade Outlook for different groups of users in stages or at the same time. 3. in clear text. I've tried everything in this article as well except for unchecking shared calendars. I was able to connect outlook to Office365 on another computer and so knew the MFA was working. No matter what I did, it kept popping up the needs password credentials message. Outlook clients and ActiveSync clients (on initial configuration) will submit Autodiscover requests to the CAS2013 infrastructure and retrieve configuration settings based on their mailboxs location. I decided to repair the Office 365 installation thru This appears to be a common problem, or if rare the Zscaler name keeps coming up in association with this problem. Our problem was that our Exchange deployment pointed to the published site in TMG for some reason! Is there a possibility to provode more authentication modes, to test the behavior on a single client, instead of affecting the complete infrastructure at once? When AutoDiscover was successful, then the next step is to check whether the correct URL has been set for the OOF URL property. Status codes are issued by a server in response to a client's request made to the server. I am asking that, since my ISP (Internet Service Provider) is "Time Warner Cable TWC", which is now "Spectrum". This one worked for me :-) Thank you! In the meantime, I have instructed our Help Desk to open up support tickets if they have time, otherwise, the (temporary) solution seems to be to disable the client connector while logging in to Teams and/or Outlook, and then re-enable the client connection again. You can install Outlook 2016 or later versions over any previous installation of Outlook. Microsoft launched the Direct Connect to Office365 Feature(Outlook 2016 version 16.0.6741.2017 and higher) that forces your Outlook 2016 to connect to Office365 when: You have users that are not yet active to Office365 but due to Exchange license assigned, Autodiscover is not connecting to the on-premise server. The prompt looks like the basic auth is enabled for that user. In a corporate environment, it is not uncommon to have internal servers listed on the bypass proxy list. Outlook supports Unicode throughout the product to help multilingual organizations seamlessly exchange messages and other information in a multilingual environment. Please also check if you have manually add your autodiscover. URL to the SSL bypass list as well. URL has not been added to the bypass list. Remove all Outlook Credentials shown in this window (MS.Outlook.15:username@domain.***). I have managed to resolve my shared calendar issue. Understanding the contents of this file is not easy because Outlook works in a dynamic environment, so every update is added to this file. With Outlook, if you're using the volume licensed version (MSI-based installation), such as Office Standard 2016, you cannot have two versions of Outlook installed. Your automatic reply settings cannot be displayed, The Autodiscover Service and Outlook Providers, Automatic Replies (OOF) with exceptions; Dont reply to everyone, Automatic Replies (OOF) enabled but it is not replying, Cannot turn off the Out of Office Assistant / Automatic Replies, Enable Automatic Replies for another user or additional mailbox, Moving or making Automatic Replies (OOF) stand out more, Folder sorting order in Shared Mailbox changes back randomly, How to install and run the New Outlook and Classic Outlook side by side, Navigation Pane is on the left instead of bottom of the Folder List, Where did it go? and Modern Auth settings are correct. This was changed a few days ago at the recommendation of Support as being a best-practice for ZPA which we plan on continuing a PoC once we are have ZCC deployed. Similarly, a 64-bit version of Outlook cannot be installed on the same computer on which 32-bit versions of other Office applications are already installed. He or she can find more information about how to do so in the Exchange Administrator information section below. The first digit of the status code specifies one of five standard classes Sharing best practices for building any app with .NET. I will double-check with our help desk, but I dont think we have experienced any of the issues. To scan the attachments that are included in email messages on the client computer, use antivirus software on the client computer. It will automatically search for the Autodiscover SCP objects for the domain. We have no shortage of user complaints about Outlook (and Skype) prompting Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. And this is with MS Teams and Outlook clients connecting to O365. The MSI and Click-to-Run versions of Office and Outlook 2016 have different configuration options and administration tools. There was something in the Windows profile that gets wiped and allowed outlook to connect over modern auth. If you get the old Auth screen you will not be granted access in Outlook no matter what password you use. ), just been on to Office this morning via Tech call USA for the second time this guy knew his stuff it appears (Id tried everything before reinstalling, deleting For example, consider which of the following would be best for your organization: Each organization has a different environment and might make a different choice about timing Outlook upgrades. Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com. Later, you update settings by opening the file in the OCT and saving a new copy of the file. I ran into this problem on our RDS server which runs alongside a domain controller in Azure. I tried this earlier on and it was unsuccessful. This is an unsupported configuration and your Exchange administrator needs to correct this. I will be sure to post anything I find that stands out as a potential solution and ask that anyone else do the same. -> Repair. Change domain.tld with your domain name. Note: there is no trust with old and new domain. There is no cross-premises manager delegation. However, you can't have Click-to-Run versions of Outlook 2013 and Outlook 2016 installed on the same computer. Name (Host) autodiscover.domain.tld. Start it up. Install the Microsoft Outlook app from the App Store, then open it. Checking the registry location . @Constantin @robling are you still seeing these issues? This means your client is attempting to connect with Legacy/Basic Auth, instead of modern auth. Kudoos. 09:28 PM. Cached Exchange Mode creates a local copy of users' mailboxes. Multi-factor Authentication breaks outlook. Simply un-installing/re-installing Office for this type of issue is generally a complete waste of time since the email account info is contained in the Outlook profile which survives an u/re-install process. I understand that by submitting this form my personal information is subject to the, Types of Attack Vectors and How to Prevent Them, How to Break a String in YAML over Multiple Lines, Skills That Every DevOps Engineer Needs in 2022. O365 One-Click configuration is enabled. Outlook checks for up-to-date antivirus software to help determine when to display OAB access warnings and other Outlook security warnings. Instead of running Outlook on local computers, multiple users connect to the server and run Outlook from that server. If you are upgrading from an earlier version of Outlook, consider whether you will migrate previous settings, change user profiles, and use new customization options. out look keeps asking me to log into one of my hotmail accounts constantly every time i run it i get the small internet e-mail box thing that asks me to log in even if i give the right details a second later it will appear again and i cant do anything Name (Host) autodiscover.domain.tld. Yes, I had changed PW and have 2FA enabled. I ran theincredibly helpful Office CATand this pointed me in the right direction. Keep in mind that it may take up to 24 hours for any DNS record changes to propagate. Why can't I just use my freakin @outlook.com account with the Outlook app?? Neither my gmail nor my corporate exchange 365 domain. I will try that. -have you added your vpns ip address or domain name to the VPN Gateway bypass section with the app profile? To use the integration, each Outlook user needs Summary. The mail server used to be remote.domain.com. It almost seems like the clients are unable to authenticate. Try again later. Outlook creates a local file with the existing configuration data if the application or system restarts suddenly. Under the User Identification, make sure the Always prompt for logon credentials option is not selected. Then outlook is NOT connecting using modern auth. To scan email messages that are on the Exchange Server, use an antivirus software program that works with Exchange. Lets get to a detailed explanation of what it is and how it works. To do this, use one of the following procedures, as appropriate for I went through point by point by point, top to bottom, checking and verifying every single item as a possible cause for why my system (Outlook 2013 running on Windows 8.1 and connecting to Exchange 2010) insists on prompting me for my password every single After letting SARA create the profile After a few minutes all the connections would start changing from Clear to BEARER. Method 2: By Using Domain Name of Host Company as Server Thanks for the discussion here. Web app failback namespace of the primary datacenter, Web app failback namespace of the secondary datacenter, RPC client access namespace of the primary datacenter, RPC client access namespace of the secondary datacenter. Im not sure that this addresses a setup like this Outlook has! Point the autodiscover.domain.com to Exchange 2016 server. If you must deploy retention policies, explore the Messaging Records Management (MRM) features in Exchange Server. . the weird thing is that its asking for credential to a user for a different user like. Outlook includes many security features, some of which are highlighted in the following sections. I have done a bunch of drastic changes, and those didnt even seem to help out my situation with my VMware VM. https://portal.office.com/OLS/MySoftware.aspx?source=ohp-ib Unbelievable. Voila! NTLM Authentication and then check the issue again. You should also note that if the certificate displays multiple names, then try and enter each name at least once. With just a few DNS lookups, the feature could handle everything automatically. As for group policy, the link you gave me appears to be for a local policy, which would apply every user. Autodiscover is a service or feature that allows Outlook administrators to configure the user profile settings for Outlook 2007 and later. I face the same problem even after doing everything you have advised. I now have only these three Keys under AutoDiscover in the Registry: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\AutoDiscover ExcludeHttpsAutoDiscoverDomain Most of the suggestions are beyond my non-geek abilities. How do I correct this error so I can turn the OOF on and off again via Outlook? Another red flag that you should keep in mind is when you setup an Outlook profile OR your user is prompted for their password (in your case after changing the password), that the password box is the basic username/password box. If you added an accepted domain in the previous step and you want that domain to be Based on these credentials, autodiscover checks the Active Directory for the corresponding email address. Period. To minimize user interaction and work, Microsoft created the autodiscover feature to look for the configuration details automatically. I am afraid issue lies in the on-premises AD user's side, if you create a totally new cloud user in O365 portal, then assign a license for that user, in theory there would be no issue. Well, the least they can do is push this info to the SHD, so make sure you give them some grief :). Factors that determine the feasibility of installing a 32-bit or a 64-bit version of Outlook include the following: More info about Internet Explorer and Microsoft Edge, Plan and configure Cached Exchange Mode in Outlook 2016 for Windows, Plan for multilanguage deployment of Office 2016, Dealing with Outlook search in non-persistent environments, Messaging records management in Exchange Server, Protect sensitive messages and documents by using Information Rights Management (IRM) in Office 2016. If you have MFA enabled, you'll need an App Specific Password for Outlook. I have found is to delete the outlook profile and create. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The MSI and Click-to-Run versions of Office and Outlook 2016 have different configuration options and administration tools. If you added an accepted domain in the previous step and you want that domain to be For me this was a major issue. The problem occurs in different versions of Outlook (2019/2016/365) and Windows (there was a problem in both Windows 7/8.1 and Windows 10/11). THey are suppose to be updating our tenant but Im still waiting. Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. Other option: Bypass the url that is causing the issue. When using Outlook Anywhere to connect to your Exchange server, we need to choose -are you using a vpn client? To see what permissions you need, see the "Email address policies" entry in the Email address and address book permissions topic.. I had to add AutoDiscover (autodicover.domain.com) to our External DNS in order for 2016 to get the mail profile. You should use that one during login in Outlook. To find the setting, please follow: 1. When the prompt dialog appears, I just cancel it. No matter which password was entered it continued to prompt. I have a Office 365 Business Premium account . See also here and here. In the ZCC portal, go to Administration>Forwarding Profile. As I get time I look further into this trying different server names/bypasses I come across as part of the Exchange Online and Teams services (especially those connected with MFA authentication). Thanks Jamille. Windows Driver Selection is Packet Filter Based. I think it is a registry change or something I always forget. Only if Autodiscover fails will you be Just click on the blue download link and let it work its stuff. The methods that the Autodiscover client (Outlook) use such as LDAP query, DNS query by using Root domain name and so on; The content of the Exchange server Autodiscover response that includes different type of information such as information about the available Exchange web services URL addresses and more. I never use app password, with Outlook 2016 all auth goes to ADFS. Outlook 2016 and later versions now require AutoDiscover to be configured, or they will be unable to connect to Exchange Server. Thank you for putting this up. With reference to this link: Unexpected Autodiscover behavior if settings under the \Autodiscover key - Outlook | Microsoft Docs. like: exchange.server.com (something like the entry you made when adding the exchange account), user can be just david of or in my case dtd\david. I was having the same issue and it was getting annoying. We have Office ProPlus 2019 VL Outlook version 16.0.10340.20017 x64 running on RDS. No more promping for password. If it is different, then you have to change the name and restart the application. My domain is [removed by moderator to protect your privacy] The Add Account function in Outlook 2016 wont Why does Outlook keep prompting for password, the authentication method among Basic Authentication, NTLM Authentication and Negotiate Authentication. the Intranet zone. Since autodiscover can read the contents and Outlook can interpret them, everything works fine. These are the only apps I have received complaints or noticed the issue. Lavanya Rathnam is a professional writer of tech and financial blogs. Configure your email account(s) and when done, make sure When using Outlook internally (or via VPN) with Exchange 2010 and Outlook Anywhere disabled: If the OOF service is available at this URL, you should now get a page with XML information or a service page. When they do, it is probably a server related issue which needs to be escalated to your Exchange administrator. More Settings, and then click the Connection tab. Incorrect credential cached in Credential Manager. Problem is Outlook started asking for password when we added another email account of the same domain. Step 3: Configure the default email address policy. Other Outlook features like managing message rules may also be affected. time I start Outlook. Within a few seconds, the bottom Outlook status bar changes to But on other hand when i try to configure account settings through outlook anywhere it will work fine without any issue. I mean do you see any difference in mail attribute or samaccountname or UPN or AD logon name between this user and other users. I have a Office 365 Business Premium account . Intune uses these domains: - manage.microsoft.com - *manage.microsoft.com We are aware of networking issue at Microsoft end that may be preventing some users from accessing Microsoft applications. In Outlook 2016 with Exchange servers, Autodiscover is considered the single point of truth for configuration information and must be configured and working correctly for Outlook to be fully functional. We have the FQDNs for our different VPN gateways in the bypass section of the app profile. Once logged on, type the OOF URL in the Address Bar. The credentials that are needed will be resupplied to the Windows Credentials area. As I mentioned above, there is a website (https://support.office.com/en-us/article/Plan-for-multi-factor-authentication-for-Office-365-Deploym) that outlines what is required for this to be successful. I have never personally experienced the issue nor had it reported in the Mac environment. All the configuration information is stored in the autodiscover.xml file, and by default, its location is https://(exchange_server)/autodiscover/autodiscover.xml. Just wondering if anyone has run into this issue. Therefore, to configure an internal DNS you need: With all this in place, all that you have to do is create a CNAME resource record to hide the implementation details of your network from the clients. Method 2: By Using Domain Name of Host Company as Server I wish I could reproduce it on-demand - then I could get support (both Zscaler and MS Premier) focused on the issue. fix it With Outlook closed, go to the Control Panel app and create a profile (where = starting from scratch, not copying an existing profile and making changes to it). I've started evaluating Office 2016 Home&Business for my environment, and ran into an issue with Outlook 2016. Exit Outlook. Same Basic Authentication window. Then I just click on that message and immediately Outlook connects to Exchange. Status codes are issued by a server in response to a client's request made to the server. The DNS entry is still there but outlook is looking for remote.domain.com and the cert displays autodiscover.domain.com. This is a list of Hypertext Transfer Protocol (HTTP) response status codes. Enter email address, user account and password, enter the verification code and click Perform Test.. Multi-CDN: An advanced use case for CNAME. I went through point by point by point, top to bottom, checking and verifying every single item as a possible cause for why my system (Outlook 2013 running on Windows 8.1 and connecting to Exchange 2010) insists on prompting me for my password every single it as it just keep repapering i would appreciate some help and advice. Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover Value name: company.com Value type: REG_SZ Value: C:\Autodiscover\autodiscover.xml The Value name The stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable theRemember my credentialsoption. For example, you might define a new Exchange Server (like Exchange Online) or enable new features of Outlook. Apps and Features | Microsoft Office 365 -> Modify -> Online Repair Finally, this feature examines the domains root DNS to check if SRV records exist, so it can get the configuration information from the host details present in the SRV records. Make sure yourregistry keysare set AND youhave the right file versions and Office 2013 patches. After probing through these different ways, autodiscover gets the configuration information, and based on it, configures the client, so it is ready for use. Start Registry Editor. Autodiscover was introduced in Outlook 2007 to simplify this configuration process. Configure the computer to allow it to access the Intune service through firewalls and proxy servers over ports 80 and 443. Windows Driver Selection is Packet Filter Based. Note that in the later versions of Exchange, only two namespaces IP and transport namespace, are required. As the On-Premises Exchange administrator, you can correct the OOF URL by setting the correct internal and external URLs for the Exchange Web Services via the Set-WebServicesVirtualDirectory PowerShell command. For additional Cached Exchange Mode planning considerations, see Plan and configure Cached Exchange Mode in Outlook 2016 for Windows. The problem occurs in different versions of Outlook (2019/2016/365) and Windows (there was a problem in both Windows 7/8.1 and Windows 10/11). In the registry location you provide above I found numerous entries from former experiments and mail accounts. If unsuccessful, then AutoDiscover probably hasn't been configured at all. And once Outlook and/or Teams has connected, you can turn ZCC back on and everything will work properly going forward. Within The Zscaler Client Connector portal, what are your settings for your forwarding profile? Me too have the same issue in my organisations. What's the configuration of your DNS records and the virtual directories? TTL 900. I put all of those registry entries in a group policy and applied them to her and it did not make a difference. They still persist intermittently. To fix the problem, you need to do the following: Open Outlook and create a dummy POP profile with no information. By using either configuration method, you can, for example, modify the list of file types that are blocked in email messages. You can try to unselect the shared calendar to check the result. Change domain.tld with your domain name. No password required and im logged in perfectly. I have a Windows 7 machine, completely updated that I am trying to set up for a user, but no matter what, I cant get Outlook to use modern authentication when adding her account, therefore, I cant add her account in Outlook. Note: Depending on the exact details of your Exchange infrastructure, a possible other workaround would be for the Exchange administrator to disable Windows Authentication for your AutoDiscover Virtual Directory on the Exchange server(s). Outlook will then go to autodiscover.domain.com for information which hopefully you have set up. time I start Outlook. If for any reason my ad password becomes invalid, outlook requests the login information every time outlook is opened. 5. First off, this XML file has the Exchange credentials needed to access the corresponding mailbox. To do this, use one of the following procedures, as appropriate for Not Quick, but thorough!Once complete, the credential window stopped showing up immediately and hasn't done so for several hours. The computer on which you install the connector must be in a domain that has a trust relationship with the domain that hosts your Exchange server. Enter your username and password. Prior to the case, it was Route Based. Point the autodiscover.domain.com to Exchange 2016 server. ; Now locate Outlook icon in the system tray, press and hold Ctrl key, right click Outlook and choose Test E-Mail AutoConfiguration option. Outlook will then go to autodiscover.domain.com for information which hopefully you have set up. Unlike the link above, I DO NOT see tons of entries in the event logs indicating a problem. (This is where the Microsoft tutorial stops and then the problem remains). The Object Model (OM) Guard that helps prevent viruses from using the Outlook Address Book (OAB) to spread is updated. I installed those missingKB's (in this case, the Csi.dll and MSO.dll files were missing from theC:\Program Files(x86)\Common Files\Microsoft Shared\OFFICE15\ directory) and itconnected finally. Below is a screenshot for an IMAP account: Outlook Anywhere is not configured to use NTLM Authentication. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Learn about the latest security threats, system optimization tricks, and the hottest new technologies in the industry.
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