Maintained accountability for documents, records and electronic files. Create and maintain accurate files, Communicate with field supervisors regarding Customer inquiries and feedback regarding Store Management actions, Screen web and call center orders, and identify valid or fraudulent transactions, Communicate with customers whose orders have been denied due to suspected or confirmed fraud to verify or explain unusual account activity, Work with call centers and fulfillment center to identify and handle possible fraudulent transactions, Minimum 1 year specialty retail experience; management experience preferred, High degree of proficiency MS Office Suite, Outlook & Internet applications, Strong analytical prioritizing , interpersonal, problem-solving, organizational and presentations skills, Demonstrated collaborative skills and ability to work well within a team, Ability to work with and influence peers and senior management, Ability to work in a fast-paced and deadline-oriented environment, Self-motivated with critical attention to detail, deadlines and reporting, Must be available to work nights and weekends, Manage weekly mystery shop reports, organize store feedback and offer solutions/recommendations, Analyze reporting and follow up with stores on open surveys, Provide feedback on escalated issues and maintain Service Excellence tools, Utilize/manage social media platforms to track and resolve customer issues and inquiries, Monitor Better Business Bureau site complaints and provide timely resolution, Organize mail received from customers and direct to the appropriate departments, Send and track gift cards provided to customers, Work with Distribution Center to obtain merchandise for customers, Support Service Excellence Team with tools management, ad-hoc projects and programs, Support cross-functional partnerships including: Store General Managers, Distribution Centers, In Moment and Synchrony Financial, Bachelors Degree from an accredited four-year college or university, Minimum of 1-2 years experience in customer relations, Proven customer service, communication, and interpersonal skills, Strong PC skills with proficiency in Microsoft Office, Answers incoming customer calls and assists in placing merchandise orders, checking merchandise availability and sending catalogs, using computer system. Demonstrate competency in working with deaf, hard of hearing, speech disabled, deaf-blind, low vision, and customers with cognitive/emotive and mobility challenges, Generates qualified appointments and schedules appointments via cold calling, email or social media, Follows qualified leads through the sales process, Partners with Account Executives to identify cross selling opportunities, Builds experience with solutions based selling and approach to solving customers problems, Is achievement driven; enjoys competitiveness and thrives on being the best and winning, Has a "can do" attitude with a strong positive focus on sales; loves to be challenged, Has an out-going, dynamic personality and can build and maintain outstanding relationships, Bachelor's degree and four years related work experience or eight years related work experience post high school, Three years in sales or sales support experience, Bachelors degree in Engineering, Operations or similar discipline, MBA & PMP Certificate preferred, Minimum 5 years experience in a Customer/Client facing role, Excellent communication skills, including presentations, written communication and interpersonal skills, Strong problem solving skills and demonstration of conflict resolution skills, Experience of working in a team environment, changing roles between actively supporting other members of the team to leading the team with focus on the customer, Excellent written and verbal communication skills in English is essential and Hindi (spoken) will be an added advantage, Participate in the sales contract process to include support for SOWs, ARs, POs, and OPNs, Qualify leads on opportunities for add-on sales and partner with the sales team on creating a winning proposal to the customer, Partner with internal service, support, product, and development teams on recommendations for new service initiatives that could be sold to the customer, Resolve client questions and disputes on product billing or invoicing, Leverage deep knowledge of the customer forecast and strategic plans to drive and challenge their assumptions and how they can effectively execute their business plans, Develop and maintain the overall health of the customer account and work to ensure an overall high level of customer satisfaction with the CSG product and service portfolio, Provide a high level of problem resolution to current and potential issues, Be present. The Customer Relations Consultant will review, investigate, analyze and respond to written complaints within designated timeframes, Must possess the ability to make independent decisions and work autonomously, In performing the complaint investigation role, the Customer Relations Consultant must possess the ability to prepare high quality correspondence, written at the level of the recipients understanding, Must inform other areas of potential issues, as needed, throughout the process (Field Relations, Field Investigations, Corporate Audit, Sales Material Review, Product areas, etc. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems, Excellent organisation and communication skills (written and verbal) as well as the ability to manage several tasks simultaneously, Proven ability to deal professionally and confidently with people at all levels and to ensure the customer always feels valued and is treated fairly, Proficiency in working with MS Word and Outlook, Desire to continue personal development in order to improve performance by enhancing knowledge, skills and experience, Complete understanding of Customer Service Operations, Solid problem solving and time management skills, Ensure timely and accurate delivery of customer merchandise, Follow all IKEA cashier balancing policies and procedures, Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer, Ensure that returns/exchanges are done accurately and in a timely manner, Assemble furniture when required to determine quality/usage issues, Communicate the IKEA returns policy to other co-workers and customers, Communicate to managers any customer issues/concerns that cannot be resolved, Good mathematical ability and cash handling experience, Good customer service, and verbal communication skills, Experience in a cash handling or customer service environment, Knowledge and interest in Home Furnishings, Ability to work independently and in groups, Prefer fast-paced, retail work environment, I ensure we listen to our customers and use knowledge of both the range and how IKEA works to offer informed solutions and resolve the customers' issues, I know my levels of authorization to solve complaints and recognize when I need to escalate an issue to someone with higher authorization. 05/2009 - 02/2015. Leverage data models and customer insights to identify ways to segment and target customers to drive usage, Embrace agile marketing principles to define experiments, prioritize, and partner closely with cross-functional team to rapidly execute and report out on results, Create compelling creative and messaging to engage customers and drive usage for at-risk customers with low usage, and to drive renewal and reactivation, working with creative agencies, internal and external, An obsessive curiosity with customer experience and building customer success, coupled with a love of iterative experimentation, Strong strategic thinking complemented with an urgency and drive for results. You also, of course, need people skills. Assisted in office operations and deliver parts and equipment to customers. Strong work ethic & willingness to work in a team atmosphere to get the job done. 3. ie: competitive analysis, quarterly policy reports. Attention to detail critical, Conduct Transactions w/ system; walk customer through correction and provide summary, Communicate estimated completion time, regular updates and follow through on each customer vehicle, Coordinate the detail of every vehicle prior to delivery, Coordinate the delivery time or pick up with each customer, Follow up with Customer on services provided; ensure they are satisfied with the work performed, Consumer Relations and Product Service Administration. 6. It is required to work with them without being overly submissive or dominant as well as helping to spread knowledge to these other disciplines as much as possible to enable them to make sound decisions. Assists leadership in ensuring budgetary goals are met on an annual basis, Participates and may lead in task forces and councils. Experience in the gaming industry is a plus, Exceptional analytics skills and experience working in a metrics driven environment, Self-motivated go-getter who is driven to achieve results creatively, Genuine interest in social, gaming, analytics, and advertising a must, Ability to manage multiple projects at the same time in a fast-paced environment, Proven ability to provide quality customer/adviser service, Superannuation and Investment knowledge(preferably working towards RG 146), Experience in workflow and complex case management with administrative skills, Ability to work in a fast paced team environment where targets need to be reached and deadlines met, Proven ability to develop effective working relationships both internally and externally, 5 years of experience working as a Customer Relationship Manager, Prior experience working in a financial institution, preferably in online banking, or for a financial services provider, preferably providing online banking solutions, Superior knowledge of company products and services, Superior communication and customer interaction skills, including the ability to deliver presentations, Able to fluently interact and communicate with all levels of customer and internal staff, management and executives, Able to provide guidance to aid in the resolution of customer issues, Day-to-day account management responsibility for allocated Zurich International Corporate Solutions (ZICS) customers, Acting as our ZICS customers primary point of contact and coordinating customer responses, liaising with other team members and departments as appropriate, Attending implementation meetings & other client meetings as necessary, Seeking pro-actively to broaden existing customer/broker relationships to achieve tri-partite relationships, Working with Client Services to ensure client satisfaction, retention and growth, Overseeing & coordinating customer literature production for allocated customers liaising with ZICS nominated Marketing Coordinator, the Sales Team, the Agency & Compliance as appropriate, Participating in the completion of tender requests, Supporting the Sales Teams in acquiring new customers, Giving feedback to the wider Zurich team, customer requirements & ZICS development needs, Maintaining a log of all customer complaints received (both those received directly and via the Support Centre) and up-to-date customer summaries, Acting as the Life Relationship Leader for Corporate Life & Pensions (CLP) on selected account, University degree in business administration, economics, management or engineering (bachelor or equivalent), Minimum of 5 years of insurance experience in a commercial role, including 3 years in a relevant position with proven success record, Fluent in German and English (both mandatory), both written and spoken, French any other language is an asset, Familiarity with customer needs and those of their advisers, Good interpersonal skills and the confidence to deal with customers and external suppliers on a pro-active basis, Good presentation, influencing and negotiation skills, Problem solving attitude, demonstrates initiative, Committed team player with enthusiasm and drive, Maintains, extends, and shares knowledge of Nursing Solutions LWW products by attending and engaging fully in any available formal or informal training sessions, Ensures optimal on-boarding of new customers by coordinating set up between customer service and customer to verify product configuration meets customers expectations, providing welcome kit and marketing collateral; providing training (e.g., in-person, live meeting, on-line, brain sharks) and coordinating technology integration with technology teams as appropriate, Drives increased rates of current customer usage and renewal of Nursing Solutions LWW products by managing customer analytics including regular customer usage tracking, reporting, and analysis using Omniture and creating and presenting a monthly report to management on key metrics, Support sales growth from new and existing customers by participating in targeted, scheduled lead generation campaigns as directed by Sales Manager.
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