Recommended experiences in and around United States. Allow time for the cashier to print the tickets. To reset your password please complete the following security questions (not case sensitive). But I've only ever had to take carry on luggage, so it might be different for stuff you have to put under the bus. If it's a back pack or something similar, you can carry it with you. GreyhoundBusGuru.com 1 1 MG Berge High risk business consultant and aspiring writer Author has 215 answers and 1.1M answer views 3 y Related For instance, lots of passengers get picked up at small. Greyhound is discontinuing their services and this is leaving us in a state of disaster. He booked his Greyhound bus ticket one week in advance. But opting out of some of these cookies may affect your browsing experience. Need a place to park? The worst bus company to book with. FirstGroup acquired Greyhound back in 2007 in a $3.6 billion deal, part of a bigger strategy to take on the U.S. market (it also bought Ryder, the yellow school bus network, around the same time).2021-10-21 The only exception to this rule is when VLP (Valley Transit) or COP (Capital Colonial) is the carrier. When I pressed the point home how insane that was she declined to elaborate. To opt out, or for details on what we collect and why, and your privacy rights and how to exercise them, visit our privacy policy. However, you may visit "Cookie Settings" to provide a controlled consent. This will also be your ID tag. And if we cant find it, or its damaged, you may be eligible for compensation. They apologized. What happens if Greyhound loses your bag? I ended up disembarking and taking an uber to save myself waiting for a new bus for almost 5 additional hours. Most people reported that they had only been asked for a confirmation number, their ticket, and a baggage tag. For feedback, questions or anything else: Effective immediately (4/19/2022), masks are optional for all employees and customers inside our terminals and onboard our buses. These cookies ensure basic functionalities and security features of the website, anonymously. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. It does not store any personal data. Greyhound Lines - Bathrooms doors. Greyhound bus tickets can be found at the greyhound bus company website. Tim Mclean The story began almost 24 hours ago. For the most up to date information on your trip, Track it withBusTracker. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We dont have your card details or anything like that on file for security. Making you wait 10 hours isn't reasonable. FAQ. As far as the ticket goes, you can print it from your home, print it out from a kiosk at the bus stand or use your smartphone to scan the e ticket and . Airlines, for example, compensate passengers when there's a mechanical delay. You bought this on Greyhound.com, and sent the funds to them, they explained. In this article. The bus to his home town in rural Maryland only ran twice a day, and he wanted to make sure he had a seat - he couldn't miss his mothers cooking! I paid for a premium ticket with no discernible difference from a regular fare ticket. The cookie is used to store the user consent for the cookies in the category "Other. I am an overseas visitor. To change your ticket, contact Greyhound directly at +1 (800) 231-2222; there is a $20 fee for rescheduling Greyhound tickets. See ways to pay and how to get your ticket. Travelled by Geyhound from Port Authority to Allentown. View up to date on firearm-related events. You also have the option to opt-out of these cookies. John got the short straw. This happened on the highway 580 interchange in Oakland, and occurred within forty minutes of the bus leaving the depot. Bring the confirmation email's reference number with you. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay. Since we only travelled from the Bronx, we did not have to stand for more than half an hour. What can help is making sure you always pay with your credit card, which will likely refund you if you dispute the charge. When asking for information at the desk the attendant was totally useless. I would give greyhound a zero rating if that was an . Lots of great deals and discounts no matter your destination. Here, they waited over seven hours for a transfer ticket to New York their original destination, and were given a $7 food voucher. If you travel by Greyhound bus often enough then there is a chance that you might be on a bus that breaks down. By clicking Accept All, you consent to the use of ALL the cookies. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Below are a list of things I wish I had known before I took my first trip on Greyhound. Greyhound offered no other options. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. Answered on Apr 16, 2021. 5 Do they search your bags on a Greyhound bus? The price of the tickets were over $200! This was a very unfortunate and inconvenient experience for me, she told Christopher Elliott ofElliott Advocacy. I'm going to tell you about my travel hack. Nope because they contacted his ride with a third party that didn't count. Buy, sell, and trade in the classified section. That they hate these things as a result of abuse suffered during racing is a fallacy. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. John called the contracted carrier, a small regional business. 1 Answer. There is no customer care or service. Discuss anti-gun legislation. I also think you might have asked about a hotel. We have the biggest bus network, with thousands of destinations across the U.S, Mexico and Canada. Never again! Whenever a schedule is overbooked, customers can either reschedule their trip for the next bus available or they can request a refund, communications officer Crystal Booker said. What happens if I miss my Greyhound bus? Yes, but a charge will apply you can bring three additional items of checked baggage weighing a maximum of 20kg (44lb) each at a cost of $10 per item. If a Greyhound bus hit your vehicle, you shouldn't need their insurance information. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. To seek a Greyhound bus ticket refund in person, travel to the nearest bus terminal and complete the following steps: Please bring your photo ID. T/A Bus Driver/Plant Operator (Former Employee) - Greyhound Wheatstone Project Onslow WA - 3 June 2016. What happens to atoms during chemical reaction? I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. Despite the best of plans, emergencies happen every day on vacation. You can find vintage greyhound tickets on eBay,amazon and other various online stores. Greyhound needs to get some corporate pride and integrity. How insane is this? There will be a $20 fee if you were the reason you missed your bus. Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. I have not received any response. The cookies is used to store the user consent for the cookies in the category "Necessary". But this behavior is hurting Greyhound's bottom line. Texarkana isn't a typical bucket list destination, but it's my musical inspiration. This cookie is set by GDPR Cookie Consent plugin. I purchased a ticket for bus fare to DC. I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says its not responsible for failing to maintain its buses.In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isnt liable. Greyhound should have sent a replacement bus for you and the other passengers promptly. There will be a $20 fee if you were the reason you missed your bus. There is no customer care or service. In order to have a good, trusting relationship with one's . I write about the intersection of technology and culture. Follow along to stay up to date with all things Greyhound. New Jersey's Resort City with Something for Everyone. She was informed that the next bus that could pick them up would be there in around seven hours plus another six hours or so on the road, getting her to Oakland for around midnight. While you are traveling on Greyhound keep your ticket with you at all times. To pick who would get the coveted seats, he wrote the passengers names on a scrap of paper, and had John and the others draw straws. We also use third-party cookies that help us analyze and understand how you use this website. Changes only include the date and time of the trip, not the departure or arrival locations. There are many stories like this. You need to call the third party, they told him. Lencoski suffered a brain injury and a badly hurt leg. Greyhound needs to get some corporate pride and integrity. This is a BETA experience. Choosing the right fare If something comes up and you need to cancel or postpone your trip, you'll be able to get a refund or exchange depending on the type of fare you've chosen. A: Greyhound should have sent a replacement bus for you and the other passengers promptly. (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including, Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation, But this behavior is hurting Greyhound's bottom line. Discuss all aspects of firearm ownership. This cookie is set by GDPR Cookie Consent plugin. BusTracker allows you to search for a bus by schedule number, departure city or arrival city. On-time service is based on estimated departure and arrival times, which may be delayed by various factors including weather, traffic and road conditions. Most buses will allow you to bring hand luggage onto the bus, but due to the limited space, you might not be able to bring the same size of suitcase as you are used to when you travel by plane, so make sure to have a smaller bag for your valuables. To get a refund, they gave him a paper form and told him to mail it in. This video is not designed to scare you into not riding the Greyhound bus. Each bag stored under the bus must be appropriately tagged. All connections for other passengers were missed without apology or accommodation. The link has expired - don't worry, click to resent a new click. I reached out to Greyhounds media officer for clarification. Their operating profit was 10.2 million against 23.5 million a year ago, and their earnings, before interest, tax, depreciation, and amortization were 23.7 million against 40.1 million a year ago (they're a UK company, so I've left this in British pounds). The company suddenly announced that service would end that day, even leaving monthly . This cookie is set by GDPR Cookie Consent plugin. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. The bus ride was great and the service was not too bad. I was told all USA bus Terminals are manned to ensure safety of passengers in transit.I was shocked to learn that the passengers are on their own for the 5 hours 'layover' at Coquitlam on the 9.50pm bus journey from Seattle to 8.20am arrival at Chilliwack!!?? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The cost of a return economy extra ticket from San Francisco to Los Angeles is around $120, including taxes and fees. I personally know several people who have been robbed right outside of Greyhound bus stations. He rented a car from Hertz, and drove to his mother's house. How many bags are you allowed on Greyhound? The passengers and the driver safely disembarked, shaken, but in good health. That might not be a lot to some of the cities residents, but San Francisco famously has a hugeincome inequality problem. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". In other words, the radiator problem you experienced was preventable by Greyhound, but the company says it isn't liable. "Sorry to hear about your ordeal! Instead of $70-ish to get there, his trip ended up being around $450. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. We were told to wait at Tim Nortons across the road! You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. The driver pulled over to the shoulder. Most of the negative stuff you've read about it comes from people who are repeating something their cousin's sister's dog's friend told them and have no firsthand experience. I'm the first person I've met that has used this technique. After those additional three items, extra baggage will be charged at our standard freight rates. Well, theres a Greyhound Bus Help Twitter account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). Im talking about refunds. Erica and her kids, along with all the other passengers disembarked, and waited three hours on the side of the highway for the recovery bus to arrive. Even the walk there with luggage was dangerous!! You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org. I woke @ 4am to take a 5:40 bus which was supposed to get me there by noon. Find great hotel deals for your next trip. (Pat Fogg . Feeling Coquitlam is not safe for single women, the driver drove us to Vancouver, 20 min away. Officers there interviewed them one by one, to find out how the hell their pleasant, uneventful bus journey descended into this slasher film nightmare. All eastbound freeway lanes were closed till the blaze was resolved. "Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier's reasonable control," it says. The easiest and cheapest way to buy Greyhound Tickets, Passes and Packages is to book directly on our website. You may have to get a new ticket printed. For more details on our mask requirements and other important travel information related to COVID-19 visit greyhound.com/peaceofmind. You will have to show your ticket whenever . There will be a $20 fee if you were the reason you missed your bus. No. Apparently, if theres a cancellation, in some cases (though not clarified which ones) she said that other accommodations are offered by the station, depending on the amount of time the customer will spend waiting for another schedule. TwistedJester. At least 1 capital letter and 1 special character (e.g. If you are unable to travel on your scheduled departure date, you can contact Greyhound directly at +1 (800) 231-2222 and change your ticket for a $20.00 fee prior to the date of departure. Allowing law enforcement onboard Cops routinely board Greyhound buses and ask passengers to search their luggage, Theshia Naidoo, a legal director with the Drug Policy Alliance, tells ConsumerAffairs. It also makes Greyhound's decision in 2015 to offer real-time GPS satellite tracking of its buses puzzling. You can use either your email or Road Rewards Member ID number to sign in. 1 What happens if Greyhound loses your bag? She paid $185 for the trip, and they offered her $50. We dont have a say in it. But they also wouldn't or couldn't refund his money. See why Jasons job is the adventure he dreamed of as a kid. She was informed that the next bus that could pick them up would be there in around seven hours plus another six hours or so on the road, getting her to Oakland for around midnight. An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. In other sectors of the travel industry, that wouldn't fly. These cookies will be stored in your browser only with your consent. 3. I'm hoping none of you work for Greyhound bus lines and hope more desperately none of you are the police. After over an hour, our driver said the company was bringing a replacement bus from San Francisco. Tripadvisor performs checks on reviews. [But] its contract promises to make alternate arrangements which may include covering your hotel for a night. Pisano was refunded in full after he interceded on her behalf. Member Benefits: Fewer Ads! Management controlled from Head Office. The shock horror was we were turfed out to fend for ourselves from 1.30am to 6.30am as the station is closed! 1. Greyhound tickets are not actually for the time and date printed on the ticket. To ensure you are always travelling safe with Greyhound, we continue to provide a number of COVIDSafe travel features. Greyhound is fine. Refunds Got a Flexible ticket? We called Greyhound and were advised at that it had been CANCELLED. In March 2019, the company reported a 0.2% revenue growth in Greyhound Lines, an amount that likely won't affect their losses fr, What Your Musical Taste Reveals About You, AMD Confirms Radeon RX 7900 XTX And 7900 XT Graphics Cards Set To Take The Fight To Nvidia, This Week In XR: CODs $800 Million Weekend, Leia Raises Debt, Google Buys Facemoji, Adobe Reveals 5 Striking Updates That Could Change Photoshop, New Apple Leak Confirms iPhone 15 Release Shock, Warning Issued For Millions Of Microsoft Windows 10, Windows 11 Users, Why The Need For Cryptocurrency Custodians Is Accelerating, Women Will Save Bitcoin: Chatting With Bitcoin Maximalist Tim Draper. You may have to get a new ticket printed. A few miles down the road, the bus broke down on Highway 101. He booked online, on Greyhounds website. FBI warns of broad threat to synagogues in New Jersey, Brooklyn Nets suspend currently unfit guard Kyrie Irving at least 5 games for refusal to disavow antisemitism, I hope we dont meet in another life, says note suspect gave pregnant Chicago girlfriend before strangling her, hiding body in Stickney, prosecutors say. Forty minutes into their trip, the bus engine blew out, and the bus filled with smoke. Apr 29, 2017. This happened on the highway 580 interchange in Oakland, and occurred within forty minutes of. I decided to take bus to Pittsburgh and give myself a break from driving as I travel weekly to attend my son's college football games. ID tags should include your name, address and most importantly your telephone number so we can contact you if we locate your bag, but cant find you. #1. Service alerts. But what can I do? he asked the driver, who shrugged, and told him he could probably get on the later bus. I list the names, numbers and email addresses of the Greyhound executives on my consumer-advocacy site. Here are some alternatives that B.C. Im talking about photoshopping and reusing Greyhound tickets. We get home I try to find a contact number which was not listed on the website but finally found it (don't bother with the numbers listed on the tickets, you will just be told to call other numbers) I speak with the lady she advises they can not change the tickets that we needed to GO BACK TO station and have them reissue the tickets. The driver seemed a bit overwhelmed, but I guess she was coming down with the flu. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. To complete the application, two signatures are required. If you print your tickets at home, leave them in the order you get them. If the greyhound has been properly cat tested and properly introduced to the cat, it can be a match made in heaven. If you're having trouble, just give the Road Rewards team a call and they'll help you out. This cookie is set by GDPR Cookie Consent plugin. Some of their routes are very profitable, but others are only marginally profitable. Stay inside and dont risk encountering an incident that could end your trip (or worse). Can I get a refund? he asked. Greyhound Canada is shutting down its Western Canada bus routes on Oct. 31. It comes as no surprise then that they have an, So, what can you do if this happens? read more. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Your Ticket is Your Lifeline.
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