Work with Business teams to groom stories and consult with product owners on business requirements. Salesforce Resume Sample Shirley Patrik, Salesforce Business Analyst shirley.q.patrik@gmail.com 909-692-6380 Professional Summary Certified Salesforce Business Analyst and Administrator with 6+ years of experience. Learn About the Salesforce Platform Advantage. Serguei holds degrees in finance and marketing from York University, and brings more than five years of professional experience at their intersection to his writing. conditional logic that includes triggers and resulting actions) based on business, technical and legal requirements, Ability to execute conditional logic tests (i.e. The work includes SaaS implementations, integrations, configuration versus customization analysis, POCs & Technical assessments, working with technology vendors to understand and influence their roadmap, Maintain a repository of technical solutions, technical best practices and design/coding guidelines/standards, Conduct and facilitate knowledge sharing and learning sessions across the team, Build awareness of the knowledge repository among other teams, Update best practices, white papers, artifacts etc to the database on a regular basis, Uses application concepts, project management concepts and knowledge of system structures and design to provide guidance to Business Users requesting functional changes or enhancements, Gathers system requirements for complex enhancements, Develops and documents test plans and system processes, Conducts system testing and facilitates meetings, Acts as a mentor for the team and provides knowledge and guidance as necessary, Coordinates application upgrade testing across multiple system/functional areas, Works with Training Department on system changes, Provides application specific research with regard to setups and process flow, Provides research and support for business application systems, May assign work to other Information Technology (IT) Business Analysts as needed, Experienced in gathering complex business requirements, Can accurately and thoroughly document Business Requirements and translate to different IT and Business audiences, Can effectively facilitate business reviews of documented Business Requirements and obtain agreement and formal sign-off, Can accurately and thoroughly document Functional Specifications using industry tools and techniques, Can facilitate meetings with delivery team to present Business Requirements, convey business context, and ensure delivery team's understanding of Business Requirements, Can effectively lead a team of Acelity internal BAs and Developers towards successful requirement definition and systems outcomes, Excellent presentation, interpersonal, written and verbal communication skills, Experience defining system requests and writing functional documentation, Ability to gather, relate, and assess data and information needs and provide recommendations by applying business knowledge and analytical skills, Ability to deal effectively with all employees and external business contacts while conveying a positive, service oriented attitude, Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment, 7 years IT Business Analyst experience in eliciting and evaluating requirements and documenting using industry IT tools, 5 years experience in conducting requirements workshop and design sessions, capturing business requirements for use in designing business sytems and processes, 3-5 years of cross functional team leadership as a Business Analyst, 2-3 years of Sales, Marketing, Fields Service processes, working knowledge as an IT practitioner, Experience with Systems Development Life Cycle (SDLC) refining processes, Certifications and/or additional coursework in Salesforce.com, Salesforce.com integration design experience (Force.com Platform, API, Apex, Triggers, and Visualforce), Knowledge of data architecture and relational database design desired, Experience with multiple country implementations and configuring Salesforce.com for multiple languages, Experience with SalesForce.com AppExchange, Experience with SalesForce.com Content Manager, Good communication-someone that will take initiative, Manages the CRM Roadmap and oversees its execution, Serve as a Subject Matter Expert in the development of the long term customer strategy involving not only CRM, but Configure, Price, & Quote, Contract Lifecycle Management, E-commerce and Marketing Resource Management, Collaborates with various teams to develop best practices to enhance their understanding, knowledge and adoption of the CRM system, Responsible for supporting the business through User Acceptance Testing and any support for defect management during UAT process, Involved in all aspects of deployment including validation of migration & testing of deployed functionality, Requirements Coordinate the collection of business requirements, user acceptance test (UAT) plans and use cases, Deliver technology solutions partner and consult with the business to identify and define business requirements and to initiate and prioritize enhancement, gap analysis, and prepare user stories, Develop support model provide production support for business owned rules, processes, and maintain them, Subject matter expert develop deep knowledge of the AWS GBO Salesforce platform and how it supports downstream/upstream systems utilized by AWS, advise the business on best practices and requirements for optimizing the use of these systems, Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace, Manage a release process to test, validate and implement new applications/code, and updates to existing applications/code that support key business groups, Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce, Hands on SFDC configuration and data migration experience to execute on projects, Working knowledge of Salesforce.com as a SME or Business Analyst, Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, writing user acceptance test scripts and facilitating UAT sessions, Bachelors degree, high standard of education, or compensating work experience, Experience as a Business Analyst for one or more of the Salesforce cloud offerings, i.e. Finally, the employee side of Salesforce Service Cloud features the same multi-channel integration as the customer-facing side of the software, enabling employees to reach HR via phone, text message, email, online chat, your companys internal communications app, or social media. Thank you for signing up to TechRadar. Please refresh the page and try again. Once there, look at your list of licenses. Faster, smarter customer service starts with a free trial. Which one you need will depend on your budget and what features you will require. No software to install, no credit card, no commitments. - Select from thousands of pre-written bullet points. Collaborate faster to help more customers from anywhere. Deliver efficient field service operations and cut operations costs by 30%* with mobile apps and scheduling. Resume Summary 4. Comcast is an American multinational mass media company and is the largest broadcasting and largest cable company in the world by revenue. response-driven questionnaires), Experience creating, modifying and applying custom MS Word Style Sheets, Ability to utilize MS Word add-on to synch data fields, check documents in/out, redline, control versions and reconcile business terms, legal clauses and contract templates in SalesForce application, Experience with knowledge management standards ensuring metadata is complete, current and correct when generating SalesForce records, Detail-oriented w/strong organizational skills, Assess business operations and processes of assigned office or business unit to understand procedures, information flows and handoffs, decisions, communications pathways and the like, Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s), Create, design, and format technical specification documentation including architecture diagrams, process flows, and other information or processes needed to describe required system changes for development, QA, and other internal customers, May provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production, Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s), Provide guidance or technical supervision to less experienced staff performing similar functions, Agile experience is a must: candidate must be able to elicit requirements, write User Stories and support the Product Owners in conveying requirements, Lead consultative engagements through understanding processes and challenges, interacting with technical and non-technical teams to attain relevant requirements, analyze information and raise issues and risks, Flexibility to split time between DC and the Reston, VA, Experience working with SAP and Salesforce, Ability to uncover, audit and understand end-audience needs and requirements, Meeting facilitation skills.Search Jobs US, Drive the User Requirements / Functional Requirement Workshops, Primary Contact for any Requirements related work, Own the URS, FRS and Traceability Matrix Documents, Review and Review the Business Use Cases and the URS and FRS with Business, Prepare wireframe and Prototype for the identified requirements and review the same with the business, Reviews with IT Technical Team and Business as applicable, Successfully implementing Salesforce projects, supporting complex implementations for sales cloud, service cloud, community cloud, and/or marketing cloud, Gathering, writing and managing complex requirements for CRM projects, Delivering both train-the-trainer and end-user training for Salesforce, Agile & waterfall methodologies for SDLC - scrums, sprints, epics, user stories, 6+ years of overall experience in IT & engineering with CRM cloud computing & technology enablement platforms, In-depth knowledge of BA fundamentals, tools, and best practices, Proven track record of gathering, writing and managing complex requirements for CRM projects, Experience in direct client interaction on Salesforce projects, Involvement in at least 3 successful Salesforce implementations, Strong personal interaction, confidence, written and verbal communication skills; ability to lead the training sessions, Ability to interact with senior client managers and IT staff and build key relationships, Certified Salesforce Administrator/Certified Salesforce Sales Cloud Consultant /Certified Salesforce Service Cloud Consultant, Develops training material and guides users to understand why their engagement with the CRM platform is beneficial in terms that are meaningful to them, Supports Sales and Distribution business processes and assists underwriting field personnel with questions and training needs, Leads the business administration function within the Salesforce application, including: user provisioning/administration and other Tier 2 support-level tasks, Leads change management efforts with end-users related to new capabilities being developed or on-going changes to the Salesforce platform, Performs data analysis to assess the impact and adoption of new Salesforce deployments and to identify and resolve issues for end-users, Participates in projects to enhance and expand the sales support processes and platform, Participates in User Acceptance testing of new enhancements to the Salesforce platform, Hold update meetings with leadership team to assess application success factors, Prepares and distributes communications to the field leadership and user community, Strong analytical and process management skills, Strong leadership and communication skills, SFDC functional knowledge and administration skills is a plus, Knowledge of P&C insurance industry processes is a plus, Bachelors degree or equivalent work experience and applicable professional designations, Typically a minimum of seven years relevant professional experience, Interact with business users--across all levels of the organization, Work with clients, business partners and technology partners to identify, define, interpret and clarify scope of problems/issues in terms of business and/or system requirements and processes, Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions, Evaluates design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership, Articulate data requirements and data quality standards, Deliver optimal and scalable solutions with best practice, Certified Salesforce.com Business Analyst, Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management, Experience with customer data and entitlements, Deliver technology solutions Implement global technologies and services to meet long term HR and business needs; partner and consult with the business to identify and define business requirements and to initiate and prioritize enhancement, gap analysis, and prepare user stories, Develop support model provide production support for business owned rules, processes, and maintain, Requirements Coordinate the collection of global business requirements, user acceptance test (UAT) plans and use cases, Executing corporate-wide initiatives Establish project plans, assemble resources, manage implementation activities, and develop all processes associated with program rollout and ongoing support keeping key stakeholders in the loop, Driving operational excellence Drive global HR process optimization and standardization while balancing the business need for flexibility and appropriate localization; build HR processes and tools that ensure a high quality employee experience as well as compliance with policies and regulations, Subject matter expert develop deep knowledge of the HR and CRM platform and knowledge system downstream/upstream systems utilized by Amazon, advise the business on best practices and global requirements for optimizing the use of these systems, Working knowledge of CRM systems as a SME or Business Analyst, Bachelors degree in Computer Science, Software Engineering, MIS or related field or equivalent work experience, Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams, Experience with SalesForce portals (Communities, Partner, or Customer Portal), Experience as a Business Analyst for SalesForce Service Cloud, Works effectively as part of a global team, possessing strong analytical, organizational, and problem solving skills, can flourish handling multiple tasks, workload, changing priorities, and tight deadlines, Strong ability to negotiate/propose effective and practical business solutions, Strong problem solving skills ability to assess a problem and determine an effective course of action with sustainable solution, Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail, Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment, Strategic view, able to perform cost benefit analyses, accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment, Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations, Support users across multiple organizations (Sales, Sales Operations, Marketing, Client Services, Finance and Professional Services), Collaborate with business users to identify opportunities to further utilize Salesforce.com/ AppExchange to achieve business goals, Collaborate with business users and units on the features they want to see developed and implemented to better improve their Salesforce.com user experience, Lead requirements gathering and development applying technology to satisfy business needs, Participate in the design of data integration to connect Salesforce.com and other systems, Interface with vendor partners and design optimal solutions for integration with Salesforce.com, Manage Salesforce integrations with products such as HubSpot, DocuSign, Clicktools, Monitor Scribe integration dashboard for errors. Pricing is quoted as per user/per month, billed annually, with the lowest-priced tier starting at $25 USD monthly and the most expensive tier starting at $300/month. Tickets are then automatically forwarded to agents based on each agents specialization and the priority status of the ticket. Worked with the sales operations team, product management team and other stakeholders to capture requirements. Professional Salesforce Developer CV Example - My Perfect Resume Get a 360-degree view of your customer and deliver support on any channel. Salesforce Consultant Resume Samples | Velvet Jobs Sign up for a free trial. This involved hands - on design and development using Force.com Platform. Migrated data from ACT CRM to Salesforce CRM using Informatica On Demand. Create a Resume in Minutes Albin Ernser 2839 Cummerata Field, Los Angeles, CA +1 (555) 860 0362 Work Experience Senior Salesforce Admin 04/2016 - PRESENT Houston, TX Oracle APEX (App Express) Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions Phoenix, AZ. Broadly, the feature set is the same, but it is targeted towards internal employees instead of external customers. Take customer service beyond the call center. Conducted workflow, process diagram, data process diagram, and data process workflow and gap analysis to derive requirements for existing systems enhancements for the web based drug ordering system. This ensures convenient, rapid service for all of your customers regardless of their chosen communications channel. Environment: Salesforce.com platform, Apex, Visual Force, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, CSS, JQuery, JavaScript, Rest & Soap api web services. Involved in Designing and Development of Workflow Rules, Validation Rules and Customizations within Salesforce. Salesforce Service Cloud Developer - Freelance Job in DevOps & Solution Certifications & Awards 7. Resolve service incidents faster with new features. OPERATING SYSTEMS: Windows95/98/ XP/2000/2007, Sun Solaris 8.0, Unix, Linux. Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert. Used App Exchange Tool called Click Tool to integrate with other applications to know the survey of the product. Customer Relationship Management Reviews: Salesforce's contact management is the world's most popular CRM feature. HTML; REST . © 2022 Hire IT People, Inc. In addition to directly assisting agents, Salesforce Service Cloud gives access to an AI-assisted knowledge base that provides customers with self-guided assistance. Salesforce Service Cloud also provides support for agents in the field. Must maintain sufficient business and technical expertise and be comfortable communicating business and technical requirements, Strong analytical/problem solving experience to deal with complex business problems. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic. Principal Salesforce Engineer. With Snap-ins you can effortlessly embed Service Cloud features in your native apps and web page. The first thing you need to do when writing your Salesforce developer resume is to create an ATS-friendly title. Unify your agent experience with Service Cloud. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service . Salesforce is attractive to businesses for a variety of reasons: Salesforce is SaaS: SaaS or "Software as a Service" means Salesforce as a company handles all the bug fixes and functionality updates automatically by updating their applications on the cloud. Experience in Agile techniques preferred, Experienced in data migration and data integration processes, Must possess experience prioritizing and building consensus with multiple stakeholders, Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility, Lead business requirements and business process elicitation to inform the organizations CRM strategy and roadmap leveraging the salesforce.com platform, Plan and facilitate working session with stakeholders to inform process and requirements definition; prepare meeting facilitation plans and materials including, but not limited to, process models, prototypes leveraging a sandbox environment, questionnaires, etc, Inform and/or develop solution roadmaps, project approach and project plans for the, You will cooperate with in-house IT dev team and external IT partners to ensure that proposals for changing business processes and existing Salesforce features, are mapped and implemented through detailed analysis of organisation, processes and other existing systems, Review and provide feedback on change proposals, create proper documentation describing changes in Salesforce and existing processes, to ensure that final solutions meet the business requirements and stakeholders expectations, Ensuring that all developments of the Sales force system are planned and coordinated in conjunction with the appropriate AIO developers to ensure that customer service and delivery is not impacted (be responsible for the project life cycle of Salesforce developments from idea to deployment), Lead workshops/ meetings to gain proper understanding of business problems and shape business requirements related to Salesforces changes and other systems, as well as to existing processes, Lead Salesforce requirements definition process together with colleagues from other countries & business function, Coordinating Sales Force change requests flow using current supporting tool, Ensure all Company standards, policies and procedures are satisfied and where gaps exist, identify and initiate an appropriate plan of actions to bridge these gaps, Cooperate and communicate closely with key stakeholders through each stage of Salesforce delivery life-cycle process, taking part in change prioritisation process, Reporting current status of tasks/projects/initiatives related to SF, Providing support and knowledge for business stakeholders & IT colleagues to successfully deliver required changes in other areas of the business and IT, Ensure that knowledge platform used in organisation is up-to-date according to the business requirements, Providing business users with support and advice how to use available Salesforce features in an effective and efficient way (if needed also deliver training on changes which are going to be implemented in SF), Create tests plans/ test cases for testing process of new features/processes in Salesforce, provide support and experts knowledge for testing stage, Contribute to the development of business analysis and project management frameworks and advocate its use across the organisation, Act as the subject- matter expert and mentor colleagues within PMO team on Sales force aspects, Design, prototype, build and support Salesforce.com applications and customizations, Configure and test Salesforce.com to company specifications, Design and develop integrations, APIs and services based on business requirements, Document design decisions and integrations resulting from new designs, system changes or upgrades, Produce, distribute & administer release notes, Other development related tasks as required, Maintain data access rules for segregation of country deployments, Create new user accounts and assign proper user based controls related to access, Assist in developing new workflows to improve efficiency or assist in the modification of current Salesforce workflows, Create and modify rules, triggers, and alerts when requested or as necessary based on company needs, Integrate new applications into Salesforce when requested, Create reports based on various requirements in a timely fashion, Create Email templates, approval processes, and define approval actions for task automations, Experience designing, programming, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations, Experience with Salesforce.com development tools and techniques, e.g. Of Workflow Rules and Customizations within Salesforce Salesforce 's contact management is salesforce service cloud resume same, but it is towards!: Windows95/98/ XP/2000/2007, Sun Solaris 8.0, Unix, Linux to requirements. 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