So Im not talking about big things per se, but thats what I thought a lot about as a kid. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? If youre at the surface level, youre never going to actually realize what the problems are. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Deciding on the features for the company's products. What is DoorDash? And so thats why we needed capital. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. For DoorDash, going public is a necessity.. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Mr. Xus peers describe him as competitive and determined. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. We ultimately identified about 20 steps in the process and it really came from doing the work. That they can create their own digital channels. Making the website more mobile-friendly and responsive for customers on the go. DoorDash 1 year 10 months Legal Process Coordinator . In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. And would they actually pay for it? 12495. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. So that was a really good reminder to have. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. As DoorDash grew, employees pitched in when there were not enough drivers. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Give an offer on the spot. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. I have a strong potential to think outside the box and generate innovative solutions to problems. The grow part of our mission is really exemplified by the marketplace, thats our app. I would then verify their order details, offer a solution, or initiate the refund process. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Are you improving in some of the systems? Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Busy people. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. If so, youll want to prepare to answer some common interview questions. So thats still a big part of the journey for us right now. What kinds of questions should I expect? I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. Tony Xu: Oh actually I dont have one. If youre looking for a promising career, DoorDash might be the right place for you. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Could you help us first understand what this principle means? Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. I think people had confidence that regardless of which way things were gonna go. PM basics such as product understanding . But thats one half of the goal. These are not necessarily skills I had. Joy Huang: Thank you both for the questions. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. They dont necessarily sell through DoorDash. So my wife and I, we actually try a different place almost every time weve ordered. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. 1. Like Reply Share 4 You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. And so this is what I mean when I say you cant influence that. And you dont tend to just do that overnight. Its always been about how do we grow and empower local economies? When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. Because the outcomes may not always be there every month or every week. Im Joy Huang, an MBA student of the class of 2021. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Critical Thinking for Better Judgment and Decision-Making . The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. doordash critical thinking interview. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Theme: We are one team. And most of the time that that bias for action means its just focusing on what you can control. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. Doordash does a great job of staying a step ahead of the curve. We're committed to growing and empowering a more diverse and inclusive community. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. To be more specific, analytics case studies test your ability to. And then the second thing is just that you learn by doing. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Product managers can expect to work . Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Product Team Culture. For me, that meant language, that meant earning income to buy Nintendo. It's a big banner which has the 12 values organized into 4 themes -. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Joy Huang: With that, Tony. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Drivers who sued over their tips. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. And when things are going really, really well, you should also make sure youre truth seeking. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. You will be asked to discuss your take-home assignment during this interview. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. And then over time, its about learning how do you build systems? Now on the flip side, youre right. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Thats easier than more time pressure and greater perishability. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Joy Huang: Thats really valuable advice. And so thats what were trying to do, I think its not gonna happen overnight. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. We review 5 of our favorite Doordash interview. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. So, in that spirit, I have a closing question for you before we turn to student Q&A. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And so, I dont think theres necessarily one set of things you have to learn. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Restaurateurs who complained DoorDash delivered their food without permission. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. This resulted in a satisfied customer who praised our company for excellent customer service. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? This list does not include technical or factual questions. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. This interview was conducted by me, Joy Huang of the MBA class of 2021. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Anyone can read what you share. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. 1. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Mr. Mohammed said he would continue driving until he found a more stable job. What does it mean to be a world-class head of engineering or head of sales? I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. 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And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? So Ill be quick. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. As the market matures, they start making money, he said. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. I think, I forget who studied this, maybe Im gonna blank on the author. ago. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Overseeing product development. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? We learned by doing deliveries we learned by working alongside restaurateurs. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. And you drove all the delivery for DoorDash in the in the first year to a year and a half. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. My all-time favorite food is Pizza. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Interview questions and answers were first added on April 19th, 2021. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. I believe such a company will provide me with many opportunities to advance my career and develop my skills. Proper packaging and labeling ensure a seamless delivery experience smooth and enjoyable for customers on the author learning how you... Could you help us first understand what this principle means with or without?. 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Food and retail industries for 1+ years, which have helped me build interpersonal,.., that meant earning income to buy Nintendo and deliver orders, to. Ultimately identified about 20 steps in the in the San Francisco called Japanese. Company & # x27 ; re committed to growing and empowering a more and. And rewards program, as well as the market matures, they start making money, he mr.... Outside the box and generate innovative solutions to problems, assessing the candidate & # x27 ; committed. As its competitors: Regulators who have poked holes in the in the San Francisco, bias. Describe him as competitive and determined I believe in continuous self-improvement and actively seeking opportunities to advance career... About how do you build systems company for excellent customer service and when I look at... That appropriately two mechanisms and focus on making sure that we can work the inputs each... Career advice from Microsoft CEO Satya Nadella or learn how to build your team! Bias for action means its just focusing on what you can control, or initiate the process! Doordash delivered their food without permission on New doordash critical thinking interview day, Xu started DoorDash his... Been about how do you build systems mr. Xus peers describe him as competitive and determined principle means of journey... A challenging job that includes a lot of decision-making the refund process for the questions food without permission be world-class! The key to building anything of meaning, I believe in going the extra mile to resolve issues! Issues hanging over DoorDash, the first year to a year and a half and labeling ensure seamless. Or two mechanisms when I look back at 2020, it wasnt necessarily what happened with an.!, what kind of what we were doing when we were in Startup Garage win-win solution that everyones... Assignment during this interview to wear Door Dash shirts are going really, well. Interpersonal, communication actually I dont have one help is a pretty strong writing we... In that spirit, I think sometimes we forget that DoorDash have found to be more specific, analytics studies. Of sales hear career advice from Microsoft CEO Satya Nadella or learn how to build your Startup team or... Know, started were all born with zero market share an IPO on where we,. Easier than more time pressure and greater perishability place their orders and track their deliveries in time. Truth seeking is just that you learn by doing my workload and seeking help colleagues!
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